•Year Up is a leading one-year career development program that includes college-level courses, professional training, and a six-month internship•Accrue 200+ hours of hands-on training in Information Technology•Earning college credits through Diablo Valley College•Relevant courses include: Business English, Business Communications, Computer Literacy, IT essentials (A+) Microsoft Excel

•Provided hands-on IT support for 1,000+ users (remote and in-office), which included: new device deployment, user access requests, and network troubleshooting•Asset management: responsible for maintaining clean organization and storage of physical devices, tracking historical data records, and maintaining accurate device lifecycles•Device Provisioning: ensuring current OS compatibility, including updating imaging methods via Mac Deploy Sticks (MDS)•Successfully contributed to a project to upgrade over 150 users to Windows 11, completing the deployment in just 3 days by implementing a strategic rollout plan; coordinated the installation of essential software packages•Collaborated on a data transfer project involving the unlocking and extraction of data from 50 legal hold assets; tasks included putting MacBooks in target disk mode, using terminal commands to identify the correct Apple File System partitions, and utilizing Carbon Copy Cloner to generate read-only backups for secure data preservation•Lead on project: Managed upgrade of 300 MacBook laptops to new operating systems for new and current employees across the United States

•Led a team of 5 in a warehouse and office setting every day while maintaining standards for Medicare and Medi-Cal•Provided general IT assistance, including setting up desks, replacing hardware components, and troubleshooting software and hardware issues.•Managed a storefront and provide excellent customer service to the public or insurance-based patients•Meet with the CEO and COO along with financial advisors yearly about goals and objectives for future quarters•Delivered Durable Medical Equipment (DME) throughout northern California for patients who qualified under insurance guidelines by managing and coordinating 20-25 deliveries a day

•Achieved sales goals for each month while providing 100% customer satisfaction•Served as a subject matter expert on KIA products and competition while performing professional demonstrations on new/used vehicles•Executed on sales of 15-20 new or used vehicles to customers that walk in or pre-qualify online

•Multi-tasking in a fast-paced, team-oriented environment along with training up to 3 new employees•Maintain proper food safety practices, and presentation within service goal times and work with cash transactions•Service dining room up to 75 people while upholding a high standard of customer service