Jonathan Ribeiro Email & Phone Number

São Paulo, São Paulo, Brasil

Team management focused on achieving KPIs (Csat, RB attempt, cases closed, TRT and FTR). Actions to increase performance, feedback, adjustments with training, root cause analysis and opportunities for improvement. Coaching for career development, team meetings and PDCA (Plan, Do, Check, and Act/Adjust) analysis. Synergistic work with managers in order to provide cases, analytical data, action taking and operational projections. Creation and preparation of proposals, presentation of results and sales or results deck.

São Paulo, São Paulo, Brasil

Trainer, new agents in products (2021)Trainer, new agents for high investment 2021 -2022

São Paulo, São Paulo, Brasil

Global support for support agents around the world (Google Ads, Google MC, Tag Manager and Analytics). (2020)

São Paulo E Região, Brasil

Work in Google Ads Support.Providing support for Google Adwords, Google Analytics, Google Tag Manager, Merchant Center and Search Console tools.Google Ads: All questions related to the tool, from creation, development, optimization, performance, conversion and more.Aiming for optimal Customer Success and Customer Experience with each user who makes contact for support with the tool.

Vila Olimpia

Inside Sales/ Sales Development Representative/ Inbound Marketing/ Digital Marketing/ CS/CX Cognizant at GoogleIn this project, we aimed to increase the number of forms for registration, updating (optimization) and brief support.Prospectus was created with different levels of companies and organizations. We worked on Lead approach and conversion and monitoring until completion and brief optimizations in the tool.It involved processes with spreadsheets and a large volume of registrations within a few moments.

São Paulo E Região, Brasil

Inside Sales/ Sales Development Representative/ Inbound Marketing/ Digital Marketing/ CS/CX Cognizant at Google with the Adwords Express tool.Receiving Leads by prospecting new users for the tool, developing contact, approaching, presenting the tool and converting the lead.In a second stage, it helps the converted lead to take the first steps in the tool, with assistance in creating the campaign, initial steps in configuring Google's simplified online advertising tool.Third stage a ring back to monitor that lead and aim for revenue growth (ROI), targeting users who were already investing for larger investments, and those who stopped investing to invest again.Fourth stage after case monitoring surveys on success stories.

São Paulo, São Paulo

Internal sales of credit cards and insurance.

Jundiaí -Sp

Credit card service for clients including large businesspeople, artists, politicians, etc. High Income Cards such as Infinity, Master Black and American Express.

Francisco Morato -Sp

Banking procedures such as account opening, FGTS, PIS consultation and housing procedures. Exercising excellent contact with the public, managing documents and developing sales on behalf of investments for the institution, capitalizations, pensions and insurance.