Jonathan Ricks Email & Phone Number

Hampton Roads, Virginia Metropolitan Area

• Design, develop and maintain business intelligence solutions
• Translate business needs to technical specifications
• Design, build and deploy BI solutions (e.g. reporting tools)
• Maintain and support data analytics platforms (e.g. MicroStrategy)
• Create tools to store data (e.g. OLAP cubes)
• Conduct unit testing and troubleshooting

Newport News, Virginia, United States

• Oversee the deployment of data to the data warehouse.
• Develop BI deliverables using Microsoft development environments (i.e. SSRS, SSIS, SSAS, PowerBI, C#, etc.).
• Develop technical related documentation for the BI deliverables (i.e. design documents, instructional documents).
• Coordinate and facilitate design reviews with our business users and analysts.
• Ensure compliance with configuration management standards and guidelines (i.e. Version control, release management).
• Report and track all BI testing processes and software related issues.

Newport News, Virginia, United States

• Analyze, design, develop, implement, test, maintain and troubleshoot server, database, software programs, and applications.
• Applies knowledge of applications, databases and operating systems to research and provide direction and/or resolution for applications, databases or technical problems as identified by clients.
• Assist in implementing patch releases, deployment test cycles and creation/review of release notes.
• Develops software solutions and increase knowledge by studying information needs, conferring with users, studying system flow, studying data usage and work processes, investigating problem areas, studying.
• Manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production.
• Maintain an accurate record of activities using office tools, reports and incident management software.

Newport News, Virginia, United States

• Write, edit, debug, and review code.
• Modify existing programs with enhancements. Implement fixes and enhancements.
• Provide front-line software support to corporate associates.
• Managed system security and user profiles.
• Troubleshoot and develop technical solutions related to company software and setup errors.
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.