Jonathan Rivera Email & Phone Number

Los Angeles, California, United States

• Delivered consistently outstanding customer service in a fast paced environment.• Built rapport with customers and demonstrated a sincere interest in every customer's needs.• Ensured products and services were easy to understand and buy.• Proficient knowledge of mobile wireless products and services.• Aided clients as a skilled “go to” person for customer service questions and issues.• Applied sales tactics to drive specific products and services to consumers.• Obligated to open and close the store in the store manager’s absence.• Attended weekly virtual meetings and monthly sales rallies.• Number one company sales rep several times.• Responsible for the receiving & shipment of goods, as well as checking for discrepancies.• Exceeded individual sales goals every month. • Created opportunities through the Spanish language barrier.

• Responded to incoming calls from medical providers.• Worked on integrated company software to maintain organization of provider data.• Sorted through medical records, extracting data to develop statistical models & reports.

• Served all clients with an extraordinary customer experience tailored to their home needs.• Kept up with products in order to communicate their features & benefits to customers.• Regularly attended daily sales meetings and maintained all company standards.• Used a company database to generate credit cards, sales/ return/exchange merchandise. ​​• Revised stock between multiple locations in order to create sales or assist customers.

• In control of opening and closing kiosk, and scheduling customer appointments.​​• Developed ideas to improve company marketing,​​• Performed inventory control; ordered supplies from main office.​​• Generated hot leads to segway from the demo displays to the home for sales reps.

• Personally accountable for all team members and all documents pertaining team sales in absence of general manager• Assisted in temporarily overseeing, managing and motivating, all team members in the field.• Prepared sales contracts for customers; provided materials including brochures, channel ​ line-ups and customer letters that explained what they would be receiving.​​• Trained 12+ sales representatives in the field by aiding them in making sales and leading​​ by example.​​• Attend meetings and conference calls as required.• Ensured adherence to all company policies and procedures• Helped general manager in running all sales meetings.• Customer Retention, resolving customer issues to maintain sales/residual clientele.• Met with/educated potential customers on home entertainment systems at their homes in ​ Nassau and Suffolk Counties.

• In charge of all clerical duties including scheduling, assigning and paying employee’s.• Finding resolutions to customer issues to maintain new sales, and residual clientele.​​• Taught employees how to properly conduct a combat training session/ workout class.​​• Supervised belt promotion examinations.​​• Refereed promotion sparing matches.

Bachelor'S Degree, Business Administration And Management, General

Minor Degree of Sports Management

International Business

Fall 2010 Semester at Sea study abroad program. An educational program which allows students to travel to different countries. Classes are.

High School, Spanish Nationa Honor Society