Jonathan Rivera

Jonathan Rivera Email and Phone Number

IT Support Specialist III / Network Administrator at Lifestyle Hearing Corporation @ Lifestyle Hearing Corporation
Jonathan Rivera's Location
Waterdown, Ontario, Canada, Canada
About Jonathan Rivera

Excellent communications and organizational skills, with a strong ability to resolve problems. Extremely observant and highly analytical. See projects to completion. Works effectively with little supervision. Always willing to share knowledge and experience with others. Possess a genuine enthusiasm for learning and high degree of integrity. Ten Plus years of PC repair, both Hardware/Software.•Windows Pro/XP/Vista/7/8/10, Mac, Linux Ubuntu•Virtual Servers Hyper V, VMware. Virtual Desktop Technologies•Troubleshooting: Hardware, OS boot, Recovery Console/Windows Recovery Environment, CISCO VPN setup, Windows Server 2008/2012 (DNS and DHCP setup, Active Directory, Group policy backup and configuration, file and printer sharing, adding workstations), Exchange, Local Area Networking, CMD & Windows Powershell•Disaster Recovery: Acronis, Symantec NAS, SAN, Synology•CISCO Meraki, CISCO Phone System, MXIE Phone System, Ring Central, Switches & Patch Panels•Software applications: Microsoft Office, Office365/2003/2007/2010 product suite; Norton and McAfee Corporate Antivirus Suite, AVG & SOPHOS•Extensive experience with Android, iOS, Windows & Blackberry•Networking Protocols: TCP/IP, WINS, DHCP, DNS, SMTP, POP3, HTTP, FTPVMware VSP CertifiedCompTIA A+ CertifiedMCSE & Network+ Pending

Jonathan Rivera's Current Company Details
Lifestyle Hearing Corporation

Lifestyle Hearing Corporation

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IT Support Specialist III / Network Administrator at Lifestyle Hearing Corporation
Jonathan Rivera Work Experience Details
  • Lifestyle Hearing Corporation
    It Support Specialist Iii / System Administrator
    Lifestyle Hearing Corporation Jan 2020 - Present
    Canada
    At Lifestyle Hearing, we offer the latest hearing aid technology and, through individualized consultations, work with you to determine the best solution for your hearing needs. Our hearing care professionals have extensive knowledge and expertise in assessing hearing and prescribing, dispensing and fitting hearing aids, as well as many other assistive listening devices. We have worked closely with the medical community to serve communities nationwide for more than 24 years.•Review and troubleshoot daily requests to resolve IT desktop client issues for 70 clinics; 400 users, across Canada, earning 5-star customer review rating.•Configure and maintain VPN and clinic installations with CISCO Meraki, ESET Antispam, Antivirus (Firewall) and email applications. Manage image deployment for all clinic locations. •Responsible for on-boarding/off-boarding of all users, working closely with Human Resources, including configuration of new employee work stations, such as hardware, software and peripheral devices.•Support new infrastructure planning of Ring Central IP Phone System, and deployment, to meet organizational expectations.•Install software updates and vulnerability patches on Citrix and VMWare servers to prevent possible threats from penetrating networks.•Manage user profiles, security access and shared file structures.•Serve as level-three support escalation point for IT Support Team.•Track network and telephony devices for performance and load threshold metering and increase bandwidth with ISP provider, if needed.
  • Kaz
    It Support Technician Ii
    Kaz Jun 2018 - Jan 2020
  • Kaz
    It Support Technician
    Kaz Jul 2013 - Jan 2020
    Southborough, Ma
    Kaz USA, Inc, a Division of Helen of Troy, has been a world leader in high quality healthcare and Home Environment products for over 80 years. Kaz is the proud global developer and distributor of Vaporizers, Humidifiers, Blood Pressure Monitors, Thermometers, Hot and Cold Therapy Products, Air Purifiers, Heaters and Fans. Kaz's products are marketed under well-recognized and widely-trusted brands including Vicks®, Honeywell®, Braun®, SoftHeat®, SmartTemp® and Kaz®.• Provides end-users, local and remote, technical support of desktop and laptop hardware and software. Researches, analyzes, and diagnoses problems with clients systems including PC hardware and software, servers, peripheral equipment, and networks. • Installs, configures, upgrades, and troubleshoots computer software and hardware, including PC and Mac workstations, servers and peripherals, and network and voice cabling. Assists in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software. • Creates and maintains user accounts, passwords, groups, mail aliases, and other system and network files. • Supports, maintains, administers, and troubleshoots network WAN and VPN connectivity. • Identifies and implements technologies and methods of using existing software to help users work more efficiently. • Initiates and/or has field contact with vendor support to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software. Provides regular business hour, after hour, and weekend/holiday on-call support for all systems. • Infrastructure support to include: building and installing cables; running plant cabling; researching, learning, and evaluating new software; and documenting systems. • Provides routine maintenance to include: installing and configuring new computers and telephones
  • Go To Pc Repairs
    Owner
    Go To Pc Repairs Jun 2002 - Mar 2017
    Greater Boston Area
    http://www.gotopcrepairs.com/● On Site , Remote Access, Computer Hardware / Software Repair● Virus / Spyware / Malware Removal● Hardware Upgrades● Network Troubleshooting & Repairs● Windows Operating System Upgrades & Migration to new computer ● DOD (Dept Of Defense) Computer hard drive clean formatting● Preventative Maintenance Services (Software Updates, Security Updates, Physical machine cleaning, diagnostic testing)● Operating System Optimizations (Software)● Remote Support – Access via the Internet for software support (includes driver updates, virus / malware removal, security updates, software installations, network assistance & troubleshooting, software instruction / tutoring
  • Blm Tech. / Sovereign Bank
    Pc Technician
    Blm Tech. / Sovereign Bank Jun 2013 - Jul 2013
    Greater Boston Area
    ● In charge of implementing large scale roll out of new financial bank equipment such asOlivetti PR2, Ingenico ISC350, Panini Vision ● Overseeing 60 Sovereign Bank locations in Boston & surrounding area● Working with bank managers and IT support staff ● Server configuration of new bank equipment● Assuring teller bank equipment is fully functional & operational● Properly disposing of old bank equipment per protocol
  • Good Technology
    Sales Specialist
    Good Technology Nov 2012 - Jan 2013
    Joined the Good Technology sales team as part of a recent acquisition of Copiun, Inc.
  • Copiun, Inc
    Global Sales Executive
    Copiun, Inc Nov 2011 - Jan 2013
    Marlborough, Ma
    Copiun provides the first secure mobile collaboration solution with end-to-end data governance. It lets users access, sync and share corporate documents from mobile devices with no VPN connection, firewall re-configurations, or duplicate data stores. Through its unique TrustedShare™ technology, Copiun powers instant mobile worker productivity while assuring IT complete control over mobile documents’ lifecycle.
  • Acronis
    Account Manager
    Acronis Feb 2008 - Nov 2011
    Acronis' software takes a hard line on security. The company's storage management and disaster recovery products safeguard the computer infrastructures of home offices, as well as small, mid-sized, and large Fortune 500 businesses in the banking, government, health care, manufacturing, retail, and technology markets. Its flagship line, True Image, creates an exact copy of a PC hard disk or entire Windows and Linux servers for full or partial data backup. True Image products are also used to restore systems after a server crash and to migrate systems between servers. With offices in the US, Europe, and Asia, Acronis sells its products directly, through resellers, and in retail stores in more than 180 countries.
  • Countrywide Bank
    Team Manager / Branch Manager
    Countrywide Bank Mar 2004 - Oct 2007
    • Daily tasks include but not limited to: successful execution & planning goals, operations management, lead source management, residential mortgage loan structuring and underwriting, pipeline management, sales coaching, product and underwriting training, employee recruiting, individual mortgage sales & production. Manage and coach day to day operations of team and sales coaching.
  • Countrywide Bank
    Senior Account Executive
    Countrywide Bank Mar 2000 - Feb 2004
    -Maintained and formed substantial professional relationships with existing portfolio of customers.-Obtained new clients through cold calling, and the use of warm Internet leads.-Assisted borrowers in acquiring new home loans or refinancing existing home loans for the purpose of achieving the borrowers’ personal goals, and the overall improvement of the borrowers’ financial situation.

Jonathan Rivera Education Details

Frequently Asked Questions about Jonathan Rivera

What company does Jonathan Rivera work for?

Jonathan Rivera works for Lifestyle Hearing Corporation

What is Jonathan Rivera's role at the current company?

Jonathan Rivera's current role is IT Support Specialist III / Network Administrator at Lifestyle Hearing Corporation.

What schools did Jonathan Rivera attend?

Jonathan Rivera attended Comptia A+ Certification, North Shore Community College.

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