Jonathan Rivera Email & Phone Number

Miami, Florida, United States

Schedule crew member reservations accordingly.Meet and greet crew members at the airport.Oversee with blocking hotel rooms for the cruise line employees.Organize crew movement from airport to hotels/hotels to the port.Answer calls and generate confirmation emails in a timely manner

Miami, Florida, United States

Processes all business correspondence within acceptable time limits. Creates proposals/contracts and other related booking documentation as required. Manages and maintains account files.Handle communication with clients on behalf of the Director of Sales when needed.Ensure all reservations, cancellations, changes, and refunds are entered correctly in the Property Management System.Assist with group rooming lists or 3rd party reservations as needed.

Miami, Florida, United States

Book room reservations while focusing on maximizing room revenue.Enter reservations into the computer according to standard operating procedures.Communicate and work closely with the Sales Department concerning group bookings.Handle all special reservations, including V.I.P. reservations, packages, and discounts.

Miami, Florida, United States

Assist the Director of Sales and Sales Manager with administrative tasks. Managed proposal agreements, room block/catering contracts, and daily sales reports. Answered and directed all incoming phone calls within the sales office.Created and turned over sales files as well as routed banquet event orders to proper departments to ensure a great stay/meeting/event/ for hotel guests and clients.

Hialeah, Florida, United States

Process checks in and check, outs accurately and in a timely fashion as well as gain feedback from guests about their stay/service of each shift and ensuring any errors are rectified as soon as possible.Ensure a professional and high standard of service is given to every guest (many guests are corporate and VIP). Managed cash and credit cards, balance drawer, petty cash, maintained cash limits.

Hialeah, Florida, United States

Greeting, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm, and friendly manner.Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.Makes, confirms, and cancels reservations via telephone, computer and in writing.