Jonathan Carter Email & Phone Number

United States

United States

Dublin, Ohio

Research, analyze, and investigate customer behavior for potential Money Laundering or other related suspicious activity in accordance to Federal policies and procedures.Prepare electronic case files with complete and accurate data.Partner with store staff, as necessary, in researching and investigating cases.

Dayton, Ohio Area

Oversee and lead inventories and providing ongoing training/coaching for associates.Managing count/idle time of crew while working with client’s inventory count & variance.

Fairborn, Ohio

Performed investigations and internal audits regarding all procedures and regulations regarding the company and the client.Prepared and reviewed daily compliance reports and weekly audits, researching non-compliance issues and track compliance with accounts' Code of Ethics to meet client servicing requirements. Investigated and resolved any/all questions.Acted as liaison between the client and company when needed for fraud investigations.Special Projects include creating a comprehensive document library for Compliance team processes & investigation of $107,000 fraud review that led to 82% decreased fine for the company.

Fairborn, Ohio

Experience and Knowledge in Billing, Customer Care & Customer Relations departmentsAssist members with questions regarding coverage, payment and benefit information regarding policy.Provide excellent and correct information, working within guidelines to show our core value, compassion.Ability to maintain composure under the pressure of a high volume call center.Upon completion of training, utilized as a mentor for all representatives in the department to rely on for answers to customer questions.Manage and develop 10-20 agents, while meeting expectations and Client metrics

Fairborn, Ohio

Manage and develop 10-20 agents, while meeting expectations and Client metricsBe available to affect the entirety of the team’s operations.Manage by walking around. Be visible to answer questions.Take calls that your agents can’t handle and be available when an agent appears to need assistance.Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage agents through positive communication and feedback

Fairborn, Ohio

Experience and Knowledge in Billing, Customer Care & Customer Relations departmentsAssist members with questions regarding coverage, payment and benefit information regarding policy.Provide excellent and correct information, working within guidelines to show our core value, compassion.Ability to maintain composure under the pressure of a high volume call center.Upon completion of training, utilized as a mentor for all representatives in the department to rely on for answers to customer questions.Manage and develop 10-20 agents, while meeting expectations and Client metrics