Jonathan Robb Email & Phone Number

Glasgow, Scotland, United Kingdom

Responsible for the leadership and oversight of claims teams based across several sites to ensure the claims service delivery for clients and internal stakeholders is optimised in line with business and client requirements.Responsible for ensuring there is consistency and best practice adherence across the function to deliver a consistent client experience.

Glasgow, United Kingdom

Responsible for a team of up to 18 claims colleagues across our branches in Scotland. Accountable for operational performance of the remote team, ensuring a high level of client service is delivered and SLAs/KPIs achieved. Ongoing coaching and development of the team whilst maintaining and sharing in-depth knowledge of regulatory and legal matters.Working.

Glasgow, United Kingdom

Managing a team of casualty adjusters on both a technical and operational level. Managing and monitoring the workload allocated to members of the team. Ensuring that the work that is allocated is in line with skill sets and authority levels and to ensure service standards are achieved. I also manage a portfolio of complex casualty claims consisting of EL.

Glasgow, United Kingdom

Dealing with my own Portfolio of client accounts and handling up to 250 claims whilst also acting as a referral point/mentor to junior adjusters. I also supported the team manager when they were out of office and managed the team workload and compiled work returns/reports.

Glasgow, United Kingdom

Dealing with casualty claims for a global re-insurance company. Dealing with my own Portfolio of client accounts and handling claims both in the English and Northern Ireland market. Handling employer’s Liability, Product Liability, Public Liability, Disease and Motor claims. I also compile status reports for my accounts.

Belfast, United Kingdom

Dealing with personal injury and motor claims under both the English and Northern Ireland jurisdiction. Handling the files from the outset until settlement has been successfully negotiated with the third party solicitors. Also targeted on identifying fraudulent claims and successful repudiation.