Jonathan Robb work email
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Jonathan Robb personal email
Experienced Claims Team Leader with a demonstrated history of working in the insurance industry. Skilled in Property & Casualty Insurance, Claims Handling, Subrogation, Commercial Insurance, and Property Damage. Also skilled in operational management of a claims team.
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Liability Claims ManagerReserv Nov 2024 - Present -
Uk Corporate Claims Operations ManagerMarsh Feb 2023 - Nov 2024Glasgow, Scotland, United KingdomResponsible for the leadership and oversight of claims teams based across several sites to ensure the claims service delivery for clients and internal stakeholders is optimised in line with business and client requirements.Responsible for ensuring there is consistency and best practice adherence across the function to deliver a consistent client experience and drive an MI based performance culture ensuring regular review of relevant management reports, data quality, compliance and governance.Accountable for operational performance of the teams ensuring SLAs / KPIs are achieved whilst ensuring high levels of client service are delivered. Identify staff competence levels through TNA and embed a performance management and people development culture within the teams along with ensuring talent development and succession planning. -
Claims ManagerMarsh Commercial Sep 2019 - Nov 2024Glasgow, United KingdomResponsible for a team of up to 18 claims colleagues across our branches in Scotland. Accountable for operational performance of the remote team, ensuring a high level of client service is delivered and SLAs/KPIs achieved. Ongoing coaching and development of the team whilst maintaining and sharing in-depth knowledge of regulatory and legal matters.Working closely with function leaders, to ensure operational plans and priorities are aligned with business goals whilst driving continuous improvement activities and identifying opportunities to improve.Contributes to business development and renewal opportunities by attending client meetings. Providing feedback on claims trends/developments and their potential impact on the book. -
Casualty Claims Team LeaderChubb Europe Aug 2013 - Sep 2019Glasgow, United KingdomManaging a team of casualty adjusters on both a technical and operational level. Managing and monitoring the workload allocated to members of the team. Ensuring that the work that is allocated is in line with skill sets and authority levels and to ensure service standards are achieved. I also manage a portfolio of complex casualty claims consisting of EL, PL products and disease. I also develop learning skills through monitoring, coaching and mentoring to optimise performance of the team. -
Senior Casualty Claims AdjusterChubb Europe Mar 2012 - Sep 2013Glasgow, United KingdomDealing with my own Portfolio of client accounts and handling up to 250 claims whilst also acting as a referral point/mentor to junior adjusters. I also supported the team manager when they were out of office and managed the team workload and compiled work returns/reports.
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Casualty Claims AdjusterChubb Europe Mar 2008 - Mar 2012Glasgow, United KingdomDealing with casualty claims for a global re-insurance company. Dealing with my own Portfolio of client accounts and handling claims both in the English and Northern Ireland market. Handling employer’s Liability, Product Liability, Public Liability, Disease and Motor claims. I also compile status reports for my accounts.
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Casualty Claims AdjusterNorwich Union Insurance Jul 2004 - Mar 2008Belfast, United KingdomDealing with personal injury and motor claims under both the English and Northern Ireland jurisdiction. Handling the files from the outset until settlement has been successfully negotiated with the third party solicitors. Also targeted on identifying fraudulent claims and successful repudiation.
Jonathan Robb Skills
Jonathan Robb Education Details
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Greenock Academy
Frequently Asked Questions about Jonathan Robb
What company does Jonathan Robb work for?
Jonathan Robb works for Reserv
What is Jonathan Robb's role at the current company?
Jonathan Robb's current role is UK Corporate Claims Operations Manager.
What is Jonathan Robb's email address?
Jonathan Robb's email address is jo****@****l.co.uk
What schools did Jonathan Robb attend?
Jonathan Robb attended Greenock Academy.
What skills is Jonathan Robb known for?
Jonathan Robb has skills like Casualty Claims, Liability, Claim, General Insurance, Property And Casualty Insurance, Casualty, Claims Management, Commercial Insurance, Insurance, Legal Liability, Reinsurance, Commercial Lines.
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Jonathan Robb
London -
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Jonathan Robb
A Committed And Goal-Oriented It Leader With Extensive Business Technology, It Leadership & Transformational Delivery Expertise.United Kingdom3btinternet.com, london.daks.com, londonlinen.co.uk -
2technicolor.com, costco.com
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