Jonathan Robb Email & Phone Number

Owner & Manging Director, with the aim of guiding and assisting our clients to realise the full potential of their Information Technology systems & teams.

London, United Kingdom

Responsible for all aspects of business technology leadership & IT management, overseeing the IT function, planning processes, and spearheading the development, delivery and integration of both hardware and applications for end users. Provision of business-critical IT services to over 500+ staff, onsite and remotely based, meeting business objectives and goals. Definition & execution of an IT strategy, ‘future proofed’ to meet business demands.Leadership, management and motivation of a multi-functional team of IT technical support, data analysis and software development staff, including team mentoring and coaching. Full ownership of IT OPEX and CAPEX.Notable Achievements: Launched an innovative business solution to replace an outdated and inefficient legacy ERP system.Rationalised management reporting, centralising platform to consolidate production and financial data.Leveraged the Oracle BI platform, in conjunction with a new web-based data analytics tool (Tableau).Project-led a large-scale communication infrastructure project, replacing legacy telephony & solutions.Implemented IT infrastructure and services to facilitate the alignment of functions across multiple locations.Led implementation of an EDI solution, integrating existing back-office systems to improve efficiency.Future-proofed the data infrastructure, and provided onsite and offsite disaster recovery solutions.Successfully managed the end-to-end implementation of a new warehouse management system.

London, United Kingdom

Reported directly to the Managing Director, providing exemplary business management IT services and support to the London head office, along with 9 retail stores and concessions, impacting over 150+ staff.Responsible for all aspects of business technology and business systems management, overseeing the organisation’s IT systems, infrastructure and support staff, fully-aligning technology with business needs.Key role in identifying, evaluating and implementing front and back of house systems to drive the business forward. Leadership, management and line management of a team of 7+ technical and support personnel.Acted as a ‘trusted advisor’ on IT, supporting the Board of Directors through a process of business change, restructuring and the closure of retail and office locations. Definition and execution of an IT strategy, underpinning the integration of new applications into existing IT.Notable Achievements:Sourced and implemented an alternative 'Electronic Point of Sale' (EPoS) and warehousing system.Introduced technology to facilitate the firm’s expansion across Europe, whilst ensuring compliance.Implemented enhanced IT solutions and architecture, ensuring that applications met business needs.Led the migration of current IT systems and software during the relocation of the warehouse function.Project-led roll-out of a new CRM solution (Salesforce), including on-time migration of all client data.Implemented a Europe-wide fully-transactional e-commerce website, delivered on-budget & on-time.

London, United Kingdom

Responsible for all aspects of business technology and IT leadership, tasked with ensuring the smooth running of the corporation’s IT systems, implementing enhanced technology & providing business-critical IT support to a user base of 70+ end users across 4 locations. Parachuted into role to urgently rectify and remediate large-scale network infrastructure issues, delivering enhanced network support to users and improving overall IT performance across the business. Definition and execution of IT strategies, underpinning business development and overall business strategy.Engaged and liaised with the corporate IT team in Japan, ensuring IT alignment with wider business goals. Full financial control for IT teams, supplier contracts, service management and project budget managementLeadership, management and nurturing of an IT team, including team development, mentoring & coaching.Notable Achievements:Took ownership of a failing ERP (SAP) implementation project, bringing it back into scope for delivery.Successfully resolved long-standing issues with vendor and oversaw a successful implementation.Championed & deployed Disaster Recovery plans for the business, ensuring IT business continuity.• Drove IT compliance in line with stringent quality, data protection, best practice & governance rules. Boosted revenue via the overall re-design and implementation of new corporate website portals.

Windsor

I was responsible for the IT function in its entirety, I directed a team to deliver mission-critical IT services and support across 3 UK sites for an illustrious and leading UK leisure attractionNotable Achievements: Resolved major IT infrastructure issues, achieving key deliverables despite budget cutbacks Rationalising the IT staff structure and rectifying system and staff issues within the organisation Achieving efficiency savings by sourcing suitable suppliers and vendors; assessed service performance and KPIsSeamlessly transitioned Lego Land Windsor website from the parent firm in Denmark to an in-house solution

Europe

Responsible for all aspects of IT & telecommunications systems support for Europe & North Africa Region, reporting directly to the MIS Manager based in the US.