Jonathan Ryan Email & Phone Number

Coventry, England, United Kingdom

Hinckley, Leicestershire

Hinckley

Customer liaison between the field force & the dispatch centre for our repair department. Undertaking deep dive investigations on workload delivery issues. Identifying best practice & ensuring any new learning is integrated within the department and shared with those within the networks and industry. Developing the dispatch team to increase productivity.

Development and implementation of business continuity management solution for the developing business needs. Including the development of disaster recovery architecture. Lead in development of training, cap skills & auditing of BCM tools systems and people with the dispatch and customer centres. Architect for testing solutions, knowledge transfer and.

Liaison between NG & our contractors across networks. Ensuring project work was completed to the required standards of data capture by our partners. Reviewing policies & procedures to ensure, all activities met with our regulatory reporting requirements.

Taking & issuing of gas emergencies to the field force, through electronic systems & via voice. Dealing with other emergency services to liasie critical information.

Operative dealing with gas emergencies, from the fitting of main and services to repairing gas leaks. Dealing face to face with customers, ensuring they were reassured and made aware of the activities being undertaken.

Education record

Gas & mechanical engineering

Education record