Jonathan Scheidt Email & Phone Number

Allen, Tx

-implementing program to monitor client properties for city/county code violations. Resolving with quick implementation of remediation plan, communications with client, vendors, and local authorities.-Lead team to profit goals of 150% + through project months.-presentations, tracking and reporting made available via computer office software intermediate knowledge of operating systems, including proprietary and most commonly used, i e. (excel, word, ect) Training of team members and productivity monitoring. Profit reporting and goal-setting. Special projects with presentations. - Additional duties - Vendor Relations Program Administrator, September 2012 to August 2013 -included auditing W-9/W-2 reporting. -Utilizing data sheets via, Excel and Quick Books. -Communicating with 3rd party insurance companies. -Running background checks and determining qualifications of a vendor network of 10,000+ vendors. -Quarterly ratings reporting projects and status presentations.*America's Infomart: Supervisor, March 2011 to September 2012. -Assist Operations Manager with projects and training orientations. Including interview, hire, train and remediation of employees. -Suggest policy implementations to increase throughput of workflow.

Schaumburg, Il

- Basic building prep end of day and opening.- Hosted Home Owners Association Conferences.- Organized information for quick reference to 70+ community by-laws, due fees, and assignments.- Utilized Microsoft tools; excel, access and proprietary websites as a method of record record keeping..-in-bound calls owners, tenants, HOA members, questions regarding properties. - Reference city guidelines, ACM and Association guidelines used discretion and emergency protocol. -Valuated budgets set forth for the year and hired contractors at discretion..

Mckinney, Tx

-Processed policy requests via phone and mail; allowing up-sells when available-Filed death claims certified information attained during claim processes and advised of claim status-Processed billing, re-instatements, surrender and cancellations; allowing for customer retention.-Enforced Federal Privacy Laws, often.-Enrolled and serviced Plan B Medicare and Medicaid programs, in addition to regular life insurance duties.

Plano, Tx

-Serviced all mortgage loan types via in-bound call. Met/exceeded average call times/after-call times.-Pre-qualified products and borrowers for additional products, refinancing, credit cards, reverse mortgage, checking, ect. Met or exceeded goals for team.-Made authorized calls to 3rd party tax offices, Insurance companies to resolve escrow issues, worked out escrow plans to adjust invoicing.-Worked with borrowers regarding payment issues, possible pre-qual for work-out-plan.-Takes insurance claims, advises status of disbursements, advised guaranteed coverage and state/loan requirements.

Plano, Tx

-Prepared estimates for equipment contracts, provided bids.- Sampled water; created water treatment programs for safe swimming. Utilized chemical knowledge and training.(American Pool and Spa Association)-Traveled to warehouse to restock inventory and fulfill special orders for clientele (store/internet sales.) (Used a Pallet Jack, Pallet, Box Truck, basic tools)-Advised clients regarding remodeling decisions for equipment and pool surfacing.-Created daily/weekly/monthly inventory reports, inventory management, register count and deposit.-Inventory special orders, restock orders, inventory counting-Equipment shop repairs, repair ticket turn-around, cost analysis.

Frisco, Tx

-Maintained a clean, safe work environment, with serviced laboratory equipment; following a maintenance log and pre-post work inspections.-Certified to transcribe prescriptions and create prescription eye-wear.-Highest performing store in region, 97 % accuracy, met or exceeded companies goals.-Hosted the regions Sales-Olympus where one store is picked regionally due to highest productivity.-Input inventor management, reports, special orders and tracking reports.

Plano, Tx

-Cooperate directly with corresponding sales department to finalize the sale, and to provide the proper barcode when checking out.-Direct customers to products on the display floor and assisted them at checkout.-Management tasks: including counting out money, and maintain a cash drawer with an allowance of +-3 dollars. - third party cash verification from the store which would sometimes require reconciliation. - Store appearance, facing, product featuring, cleanliness, sales tracking.

Dallas/Fort Worth Area

- Contributed to the quality team J.D. Powers and Associate "Customer Service of the Year Award."- Utilized Dos, Windows and proprietary note taking and account management systems.- Dallas highest performer service site; chosen as Flagship DSL Call-Center.- Handled escalations with great care, held high rate of retention. (Site highest company score)- Customer service Coach over a team of 15 associates, and led daily meetings to review team statistics.-Hiring, reviewing and disciplinary capabilities in position. Call monitoring, after-call, call logs, ect.

Aaa - Liberal Arts, 2.2

58 Credits Earned. Seeking additional education to complete A.A.S. 2015.

Diploma, General Education

Activities and Societies: Tae Kwon Do As a student I focused any additional free course work on Advanced Writing Courses, as well.