• Efficiently manage a portfolio of more than 100 accounts valued at over $4,000,000, while successfully maintaining greater than a 95% client retention rate• Skillfully oversaw and directed a company-wide client platform migration through intensive calls, demonstrations, and communicative responses to client-facing questions• Facilitate communication between current and prospective clients to ensure favorable brand positioning among competitors• Review and resolve client concerns and issues, especially during the pandemic, researching relevant details and clearly communicating solutions• Build sustainable client relationships based on trust by applying excellent communication and interpersonal skills• Personalize client experiences to ensure alignment of their own internal goals, functions, and corporate structure• Design, organize, and lead client-facing presentations to include adaptable functionality, data analytics, and web interface capabilities• Consistently research market trends and industry development to maintain organizational success• Instituted, designed, and directed all product initiatives for a niche sector for clientele to increase management flow and productivity through expert knowledge and interdepartmental cooperation• Led cross-training sessions to better educate internal team members on additional solutions, achieving higher client satisfaction and communication, as well as profit margins• Implement new company platform initiatives; consistently learning and mastering new technologies to improve client service• Manage and update physical and maintained digital client account records to keep statuses accurate and current• Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs

• Acquired new clients, while sustaining a wide clientele network, through steadfast dedication to each individual's personal/familial needs through market knowledge, research, and education• Efficiently and aptly facilitated negotiations in a cross-functional manner for each transaction, ensuring both ease and expertise throughout the process• Designed individual marketing plans for every client within my portfolio based on client personalities and ultimate end-goals, assuring the process was both personable and professional to each individual need• Initiated self-implementation of a business blog, newsletter, and website to engage potential and existing clients - outreach, personal client interaction, and public education devised to ensure unique layers of transparency and integrity• Consistently awarded "Top Earner" designations throughout my tenure due to a broad range of adaptation from buyer agency, seller representation, and renter accommodation• Applied strict company and regulatory standards when producing contracts and documentation, allowing seamless legal satisfaction for efficiency and understanding• Collaboratively cooperated cross-functionally through both internal and external support sources, including legal, lending, other Broker agencies, and inspection companies to expedite the development of the deal• Remained current on local market trends and shadow markets to identify specific niches to personalize the client process• Verified completion of all legal formalities through thorough research and copywriting processes• Trained and directed agents on consultative sales techniques while assessing needs of buyers to provide relevant context during client interactions• Cultivated relationships with community leaders, organizations, and business to support volunteer efforts and engage in the local community

• Successfully managed organizational recruiting and outreach programs, raising the number of clientele by 60% within the first two years• Directed external marketing and communications initiatives, including company website, weekly newsletters, and advertising initiatives for both current and prospective clients• Determined business and marketing development opportunities while implementing effective strategies for client acquisitions and retainment• Oversaw and developed short-term and long-term vision and strategy to achieve targeted sales objectives, leading to a 40% revenue growth• Identified new opportunities through pipelining, pre-qualification, and territory management and analysis• Gathered and analyzed business, market, and competitor information to align and support development of a strategic marketing plan• Capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit• Participated in industry and trade organizations to cross-collaboratively build business• Drove customer intimacy and brand value by defining and segmenting needs, pain points, and client expectations• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development• Improved profit margins 47% by effectively managing expenses, budget, and overhead, increasing and optimizing client retention and membership• Prepared and presented budgets, and approved budget expenditures in alignment with long-term company goals

• Attended Congressional Select Committee Hearings as a Representative of Chile pursuant to Economic Legislation, Trade Agreements, and Import Statuses• Researched and monitored current legislation to advance trade relations; followed up on trade security issues between the Chilean Government and the United States in the post-Free Trade Agreement signed by both countries• Drafted reports for the Chilean government in Santiago containing vital information affecting U.S.-Chile trade relations and regulations• Consistently met deadlines while navigating intense and high-pressure situations• Maintained professionality and efficiency while working closely with both Congressional and Embassy Leadership• Developed plans and materials to communicate organizational activities beneficial to environment, public safety, or other social issues in Chile• Responded to requests for information from media and designated spokespeople to ensure a positive brand initiative for all Chilean exports to the U.S.• Wrote press releases for both the Chilean and U.S. Governments to promote the Economic Department of the Embassy• Coordinated public responses to environmental management conflicts or incidents• Consulted with advertising agencies to arrange promotional campaigns for products and organizations aligned with Trade Relations between Governments• Conferred cross-collaboratively with support personnel to coordinate targeted promotional material and brand placement to achieve short- and long-term initiatives given to us by the Chilean Government