•Increase annual sales revenue through the development and execution of strategic sales plans and nurturing long-term relationships with major retail buyers across the country.•Spearhead sourcing across the globe, ensuring cost-effective procurement while maintaining quality and supplier reliability. Extensive knowledge of sourcing procedures and government regulations regarding importing/exporting processes.•Consistently achieve a high efficiency rate of on-time delivery by collaborating & implementing robust inventory planning and warehouse management techniques, enhancing overall operational efficiency.•Amazon sales driver, leveraging extensive knowledge in Seller/Vendor Central for catalog building, optimizing product listings, and utilizing AMS methods, effectively averaging low ACOS.•Develop and execute tailored sales programs for Big-Box, High-End, Off-Price, Grocery, and e-commerce sectors, effectively addressing the unique needs of each buyer market and driving revenue growth.•Lead and train national rep groups, equipping them with strategic insights and techniques to identify territory opportunities.•Collaborate with diverse buying teams to create customized solutions, enhancing client satisfaction and improving sales performance while analyzing market trends and buyer behaviors to refine sales strategies, optimizing program effectiveness and market penetration.•Utilize negotiating techniques to secure favorable terms and agreements, maximizing profitability and building strong business relationships.•Demonstrate time management skills, effectively prioritizing tasks and managing multiple projects simultaneously to meet deadlines and achieve sales objectives.•Utilize strong problem-solving abilities to address and resolve client issues and operational challenges, ensuring smooth sales processes and maintaining high customer satisfaction.

•Managed order fulfillment processes, ensuring accurate and timely delivery of customer orders while maintaining high standards of service.•Addressed and resolved consumer queries and billing issues, providing effective solutions to enhance customer satisfaction and loyalty.•Delivered professional and courteous service in personal customer interactions to uphold a positive company image.•Troubleshot and resolved customer complaints, leveraging strong problem-solving skills to address issues promptly and effectively.•Focused on achieving high customer satisfaction with consistent service quality standards and promptly addressing customer concerns.•Developed strong interpersonal skills through professional communication with customers, fostering a respectful and supportive service environment.•Utilized CRM and internal systems to track and manage customer interactions, ensuring efficient follow-up on service requests.•Provided feedback to management on recurring issues and customer feedback, contributing to the continuous improvement of service processes and customer experience.

•Inventory mgmt. and order fulfillment for a 100,000sq’ facility, ensuring accurate stock levels and timely order processing.•Coordinated traffic and shipping operations, optimizing routes and scheduling to enhance efficiency and reduce shipping costs.•Managed a team of warehouse employees, including hiring, training, and performance evaluations to maintain a high level of productivity.•Implemented efficient warehousing practices, including the organization of inventory to maximize space utilization.•Developed and enforced safety and operational procedures, reducing accidents and ensuring compliance with industry regulations.•Monitored and controlled warehouse expenses, identifying cost-saving opportunities and improving overall operational efficiency.•Established and maintained strong vendor relationships, negotiating favorable terms and ensuring the timely delivery of goods.•Conducted regular audits and performance reviews, identifying areas for improvement/solutions to enhance warehouse operations.