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Jonathan Sinclair is listed as Software Developer | Scrum Master | Product Owner | Jiu Jitsu Player | Sneakerhead based in New Albany, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Sinclair.
Jonathan Sinclair previously worked as Java Development Bootcamp Student at Tech Elevator and Customer Experience Manager at Dish Network. Jonathan Sinclair holds Certification, Java Web Application Development Bootcamp from Tech Elevator.
I'm a results-driven professional with over 15 years of experience leading multiple teams in the development, documentation, and delivery of process innovations driving business goals. Always keeping my focus on the overall customer experience, I transitioned to tech to add more tools to my toolbox. I've always been fascinated with technology even as a child. I could remember seeing robots and wanting my own one day, only to realize our lives are surrounded by them and integrated into our everyday lives fueled by the innovation of technology. When I'm not collecting sneakers, I'm spending my time thinking of how to improve processes, making things simpler, and taking my time to learn about new technologies that can make a difference in our lives.
A career timeline built from the work history available for this profile.
National Live Remote
A full-stack Java coding bootcamp to learn how to develop dynamic web-based software systems using the Java programming language and platform with 800+ hours of lecture and application including:Object-Oriented Programming: JavaWeb Application Development: HTML, CSS, JavaScript, Spring Boot, Vue.jsDatabase Programming: JDBC, Table Design, SQL, PostgreSQL.
Enhanced retention by 25% through the use of a meticulously managed attrition tracker utilizing Google Forms & ExcelAccelerated overall metric delivery for agents by facilitating strategy sessions with supervisors, employing Agile methodology and process optimization resulting in improved CSAT scores, reduced average handle time, & improved first call.
Hilliard Ohio
Worked with a team of 16 tech support agents to help answer questions, handle escalations, and develop and encourage employees to reach their full potential. Ran team meetings, and one-on-ones with employees, and analyzed metrics. Worked closely with other supervisors and managers to come up with ideas for improvement within the site and enterprise.
Columbus, Ohio, United States
Created schedules for a group of 280 pharmacists based on priority and queues. Identified trends in business needs and accommodated them accordingly. Assisted supervisors in scheduling training and meetingsCollaborated daily with corporate Business Planning, district managers, & directors, utilizing Data Analytics & leveraging strong communication skills.
A full-stack Java coding bootcamp to learn how to develop dynamic web-based software systems using the Java programming language and.
Took coursework towards Bachelor's Degree in Computer Information Systems
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Jonathan Sinclair is listed as Software Developer | Scrum Master | Product Owner | Jiu Jitsu Player | Sneakerhead.
Jonathan Sinclair is based in New Albany, Ohio, United States.
Jonathan Sinclair has worked for Tech Elevator, Dish Network, and Medco Health Solutions, Inc.
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Jonathan Sinclair holds Certification, Java Web Application Development Bootcamp from Tech Elevator.
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