I'm a results-driven professional with over 15 years of experience leading multiple teams in the development, documentation, and delivery of process innovations driving business goals. Always keeping my focus on the overall customer experience, I transitioned to tech to add more tools to my toolbox. I've always been fascinated with technology even as a child. I could remember seeing robots and wanting my own one day, only to realize our lives are surrounded by them and integrated into our everyday lives fueled by the innovation of technology. When I'm not collecting sneakers, I'm spending my time thinking of how to improve processes, making things simpler, and taking my time to learn about new technologies that can make a difference in our lives.
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Java Development Bootcamp StudentTech Elevator Jan 2024 - Apr 2024National Live RemoteA full-stack Java coding bootcamp to learn how to develop dynamic web-based software systems using the Java programming language and platform with 800+ hours of lecture and application including:Object-Oriented Programming: JavaWeb Application Development: HTML, CSS, JavaScript, Spring Boot, Vue.jsDatabase Programming: JDBC, Table Design, SQL, PostgreSQL, E/R diagramsDevelopment Tools and Techniques: Agile, Unit Testing (JUnit), Integration Testing, Git, IntelliJ -
Customer Experience ManagerDish Network May 2021 - Jan 2024Enhanced retention by 25% through the use of a meticulously managed attrition tracker utilizing Google Forms & ExcelAccelerated overall metric delivery for agents by facilitating strategy sessions with supervisors, employing Agile methodology and process optimization resulting in improved CSAT scores, reduced average handle time, & improved first call resolution rateBoosted overall engagement score by 15% for agents & supervisors through facilitation of roundtables & implementation of training & recognition programs -
Work At Home SupervisorDish Network Sep 2015 - May 2021Hilliard, Ohio -
Team LeadDish Network Feb 2013 - Sep 2015Hilliard OhioWorked with a team of 16 tech support agents to help answer questions, handle escalations, and develop and encourage employees to reach their full potential. Ran team meetings, and one-on-ones with employees, and analyzed metrics. Worked closely with other supervisors and managers to come up with ideas for improvement within the site and enterprise. -
Business Planning AnalystMedco Health Solutions, Inc Jul 2005 - Oct 2012Columbus, Ohio, United StatesCreated schedules for a group of 280 pharmacists based on priority and queues. Identified trends in business needs and accommodated them accordingly. Assisted supervisors in scheduling training and meetingsCollaborated daily with corporate Business Planning, district managers, & directors, utilizing Data Analytics & leveraging strong communication skills to discuss queues & enhancementsSupported Project Managers in identifying & documenting business processes, system performance management, & other business improvement activities, including workflow optimization & root cause analysis, resulting in increased efficiency, streamlined processes, & cost-saving opportunities
Jonathan Sinclair Education Details
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Java Web Application Development Bootcamp -
Devry University
Frequently Asked Questions about Jonathan Sinclair
What is Jonathan Sinclair's role at the current company?
Jonathan Sinclair's current role is Software Developer | Scrum Master | Product Owner | Jiu Jitsu Player | Sneakerhead.
What schools did Jonathan Sinclair attend?
Jonathan Sinclair attended Tech Elevator, Devry University.
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Jonathan Sinclair
Leader | Mentor | Educator | Compassionate Provider | Cross-Functional Collaborator | Big Picture Problem Solver | Centered | Community Minded | Motivated By The Greater GoodSilverthorne, Co -
Jonathan Sinclair
Unc Chapel Hill Sports Science ‘24 Graduate | Incoming Student Athlete At Rome City Institute Pursing MbaChapel Hill, Nc -
3knights.ucf.edu, aonbenfield.com, ncci.com
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