Jonathan Small

Jonathan Small Email and Phone Number

Customer Experience Manager at ABQ Sunport @ Albuquerque International Sunport
Jonathan Small's Location
Albuquerque, New Mexico, United States, United States
Jonathan Small's Contact Details

Jonathan Small work email

Jonathan Small personal email

n/a
About Jonathan Small

Jonathan Small is a Customer Experience Manager at ABQ Sunport at Albuquerque International Sunport. He possess expertise in marketing communications, strategic planning, public relations, social media marketing, email marketing and 46 more skills. Colleagues describe him as "I have known and worked with Jonathan for nearly 5 years. We originally worked together in a corporate environment, then later he provided consulting services for my start-up business. Jon’s work quality is top-shelf in every way, including form, content and creativity. On three occasions I have seen him deliver large, complex (and winning) proposals on key projects under extremely tight time deadlines. His demeanor is professional, and his expectations are very high, yet he is always easy to work with because of his collaborative, team-oriented approach to new projects and challenges. He is a joy to work with and I cannot think of anyone I respect and recommend more than Jonathan. " and "It is with great pleasure, that I endorse Jonathan Small as a fantastic Marketing Professional. Jonathan and I worked together for five years, during which time I found him to be honest, reliable, hard-working and always operating with high integrity. Not only has Jonathan become a key player on the RoofCARE team as the Marketing Director, but he is looked at for sound advice and decision-making from upper management, as well as co-workers. Past behavior is the best indicator of employee performance. Jonathan’s actions are nothing short of superb. He marries his marketing and writing skills with knowledge of current marketing trends. This has given him the ability to be an integral part of developing a small roofing company into a multi-million dollar organization with high accolades. It is my firm belief that Mr. Small is able to take on any challenge that is set before him because of his attention to detail and ownership aptitude. Sincerely, Arnold DeAguero, MS, CTACC Futuready Consulting "

Jonathan Small's Current Company Details
Albuquerque International Sunport

Albuquerque International Sunport

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Customer Experience Manager at ABQ Sunport
Jonathan Small Work Experience Details
  • Albuquerque International Sunport
    Customer Experience Manager
    Albuquerque International Sunport Feb 2023 - Present
    Albuquerque, New Mexico, United States
    Customer experience plays a crucial role in how travelers think about, interpret and utilize an airport. The Sunport’s customer experience is especially important due to it being the gateway of not only the City of Albuquerque, but the State of New Mexico. Its sense of place is unmatched and it’s widely-acknowledged as one of the most unique and refreshing airports in the country. My goal is to further enhance these programs, make memorable first & last impressions on visitors and facilitate a “welcome home” experience for locals as they travel in and out of our great city/state.In this role, I oversee our world-class art collection and exhibits program, the in-terminal advertising program, live music program (Sunport Serenades), signage/wayfinding, our Ambassador and therapy dog programs, public events, tours, passenger surveys, film productions and have a larger role in amenities, renovations, concessions programs and other projects affecting the customer experience.
  • Albuquerque International Sunport
    Marketing And Public Relations Manager
    Albuquerque International Sunport Jan 2019 - Mar 2023
    Albuquerque, New Mexico
    I am thrilled to be working alongside the leaders of the Aviation Department and serving my home city. In this role, I manage the marketing and public relations programs for the Albuquerque International Sunport and our general aviation airport, Double Eagle II. Our marketing programs include branding, advertising, web development and online presence, social media, graphic design, photography, videography, our award-winning newsletter, Sunport News, event management, special promotions, sponsorships and strategic partnerships throughout the community.From a public relations standpoint, my role includes being a media liaison, crisis communications, writing and distributing press releases, attaining earned media coverage and other customer/public communications.
  • Roofcare
    Marketing Director
    Roofcare Nov 2010 - Dec 2018
    Albuquerque, New Mexico Area
    I developed and managed RoofCARE’s Marketing and Communications. This included company branding, strategic planning, advertising, lead generation, website and online presence, events and promotions, sales/business development resources, public relations, government contracting and branch-specific initiatives. It was extremely rewarding to help build RoofCARE into a top-tier regional contractor and see the company grow within the Commercial, Government and Residential markets. During my eight years with RoofCARE, we grew the revenue an impressive average of 49% year over year.
  • Don Mickey Designs
    Graphic Designer
    Don Mickey Designs Dec 2009 - Jul 2010
    Albuquerque, New Mexico Area
    As a designer and account manager, I worked directly with my clients to plan, design, manage and in some cases, print various branding and marketing pieces or campaigns. I expanding my creative skills and proficiency with the Adobe Create Suite and thanks to DMD’s in-house print shop, I also gained insight into various pre-press, professional printing and finishing processes.
  • Rick Johnson & Company
    Creative Intern
    Rick Johnson & Company Feb 2009 - Dec 2009
    Albuquerque, New Mexico Area
    Working with the creative team at RJC allowed me to gain valuable, real world experience and prepared me for a career as an advertising creative. I was lucky enough to learn from some of the best in the industry and acquired a better understanding of how an ad agency and its various departments function.

Jonathan Small Skills

Marketing Communications Strategic Planning Public Relations Social Media Marketing Email Marketing Marketing Strategy Social Media Online Marketing Graphic Design Customer Service Social Networking Online Advertising Public Speaking Newsletters Facebook Editing Photography Media Planning Brand Development Press Releases Business Development Microsoft Office Management Brand Developement Research Writing Customer Relations Government Contracting Branding Advertising Content Marketing Market Research Brand Management Digital Media Videography Project Management Media Buying Photoshop Adobe Indesign Cc Problem Solving Lead Generation Leadership Conferences Networking Event Based Marketing Multimedia Marketing Communications Working With Clients Website Development Adobe Illustrator Prezi Event Marketing Strategy

Jonathan Small Education Details

Frequently Asked Questions about Jonathan Small

What company does Jonathan Small work for?

Jonathan Small works for Albuquerque International Sunport

What is Jonathan Small's role at the current company?

Jonathan Small's current role is Customer Experience Manager at ABQ Sunport.

What is Jonathan Small's email address?

Jonathan Small's email address is js****@****abq.gov

What is Jonathan Small's direct phone number?

Jonathan Small's direct phone number is +150524*****

What schools did Jonathan Small attend?

Jonathan Small attended The University Of New Mexico.

What skills is Jonathan Small known for?

Jonathan Small has skills like Marketing Communications, Strategic Planning, Public Relations, Social Media Marketing, Email Marketing, Marketing Strategy, Social Media, Online Marketing, Graphic Design, Customer Service, Social Networking, Online Advertising.

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