Jonathan Small Email & Phone Number

Norfolk, VA

■ Senior member of the Service Desk supporting internal users of Portfolio Recovery Associates.■ Maintaining call center computers to minimize downtime for account representatives.■ Providing support and mediation for home grown applications to the end users and administrators.■ Remote support for attorney’s across the country.■ Creating and maintaining.

Chesapeake, VA

■ Responsible for upgrading and maintaining FIGstores.com■ All IT purchasing and configuring. Including all computers, printers, TV’s, and network hardware in the office.■ Providing all IT support and recommendations for the office.■ Design, purchase, install, and configure the network for the new office to accommodate approximately 50 devices.■ Providing.

Sidney, OH

■ Supporting the top executives and their secretaries answering technical questions and responding to problems.■ Supporting internationally-located executives while attending global business meetings, including travel.■ Leading and training the in house call center.■ Backup support for absent technicians.■ Progressed from Call Center Technician to.

Fort Hood, TX

■ Part of a team responsible for re-imaging 15,000 computers in three months■ Hardware troubleshooting on a large range of computer systems.■ Creation of one operating system image that can be used on various computer systems.■ Term Secret Clearance