Jonathan Small Email & Phone Number

Norfolk, Va

■ Senior member of the Service Desk supporting internal users of Portfolio Recovery Associates.■ Maintaining call center computers to minimize downtime for account representatives.■ Providing support and mediation for home grown applications to the end users and administrators.■ Remote support for attorney’s across the country.■ Creating and maintaining organizational methods of Service Desk parts inventory.■ Training and supporting additional Tier 2 technicians, local and… Show more ■ Senior member of the Service Desk supporting internal users of Portfolio Recovery Associates.■ Maintaining call center computers to minimize downtime for account representatives.■ Providing support and mediation for home grown applications to the end users and administrators.■ Remote support for attorney’s across the country.■ Creating and maintaining organizational methods of Service Desk parts inventory.■ Training and supporting additional Tier 2 technicians, local and at remote sites.■ Creating and maintaining images of computers for quicker deployment. Show less

Chesapeake, Va

■ Responsible for upgrading and maintaining FIGstores.com■ All IT purchasing and configuring. Including all computers, printers, TV’s, and network hardware in the office.■ Providing all IT support and recommendations for the office.■ Design, purchase, install, and configure the network for the new office to accommodate approximately 50 devices.■ Providing all IT support and recommendations for the office.■ Migrated company email from GoDaddy hosted email to Microsoft Office… Show more ■ Responsible for upgrading and maintaining FIGstores.com■ All IT purchasing and configuring. Including all computers, printers, TV’s, and network hardware in the office.■ Providing all IT support and recommendations for the office.■ Design, purchase, install, and configure the network for the new office to accommodate approximately 50 devices.■ Providing all IT support and recommendations for the office.■ Migrated company email from GoDaddy hosted email to Microsoft Office 365. Including creating and configuring all mailboxes, aliases, and accounts. Show less

Sidney, Oh

■ Supporting the top executives and their secretaries answering technical questions and responding to problems.■ Supporting internationally-located executives while attending global business meetings, including travel.■ Leading and training the in house call center.■ Backup support for absent technicians.■ Progressed from Call Center Technician to Desk-side Technician then they created the Executive Technical Support position for me to be able to provide exclusive support to the… Show more ■ Supporting the top executives and their secretaries answering technical questions and responding to problems.■ Supporting internationally-located executives while attending global business meetings, including travel.■ Leading and training the in house call center.■ Backup support for absent technicians.■ Progressed from Call Center Technician to Desk-side Technician then they created the Executive Technical Support position for me to be able to provide exclusive support to the top executives in the company.■ First and second tier of technical support.■ Tier 3 computer support. Supporting calls passed from Manila, Philippines.■ At the desk support for hardware and software.■ Setup and configuration of new and replacement PC’s.■ Hardware troubleshooting and replacement.■ Network patching, labeling, and tracing. Show less

Fort Hood, Tx

■ Part of a team responsible for re-imaging 15,000 computers in three months■ Hardware troubleshooting on a large range of computer systems.■ Creation of one operating system image that can be used on various computer systems.■ Term Secret Clearance