Jonathan Smith
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Jonathan Smith Email & Phone Number

Customer Service Manager at FirstVet
Location: Columbus, Ohio, United States 9 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
FirstVet
Role
Customer Service Manager
Location
Columbus, Ohio, United States
Company size
87 employees

Who is Jonathan Smith? Overview

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Quick answer

Jonathan Smith is listed as Customer Service Manager at FirstVet, a company with 87 employees, based in Columbus, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Smith.

Jonathan Smith previously worked as Customer Service Team Lead at Firstvet and Operations Specialist at Firstvet. Jonathan Smith holds Bachelor Of Arts (B.A.), German Language And Literature, Film Studies from The Ohio State University.

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Email format at FirstVet

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FirstVet

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Profile bio

About Jonathan Smith

As a dynamic and results-oriented Customer Service Manager, I bring a wealthof hands-on experience in leading high-performing teams to deliverexceptional customer experiences. With a proven track record, I specializein implementing strategic initiatives that elevate customer satisfaction,enhance retention, and drive operational efficiency.My proficiency lies in leveraging data-driven insights to optimize serviceprocesses, fostering a culture of continuous improvement. I excel incommunication, adeptly fostering collaborative relationships with cross-functional teams to achieve organizational objectives. My success isgrounded in maintaining a customer-centric approach, consistently exceedingperformance targets, and enhancing brand reputation.If you are seeking a dedicated professional with a passion for drivingcustomer success, I invite you to connect. Let's explore how my skills andexperience can contribute to your organization's growth and success.

Current workplace

Jonathan Smith's current company

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FirstVet
Firstvet
Customer Service Manager
stockholm, stockholm, sweden
Website
firstvet.com
Employees
87
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9 roles

Jonathan Smith work experience

A career timeline built from the work history available for this profile.

Customer Service Team Lead

Current
Firstvet
  • I provide essential technical support for both our customer service agentsand customers, swiftly and efficiently resolving any issues that arise. Toboost the performance of our U.S. customer service agents, I keep a.
  • Ensured quality assurance for CS interactions, optimizing customersatisfaction and service delivery.
  • Expedited the resolution of customer-reported bugs and product issues byeffectively communicating with developers.
  • Generated comprehensive reports and facilitated meetings with global CSteam leads, ensuring strategic alignment and continuous improvement.
  • Achieved a remarkable increase in customer satisfaction survey responserates and ratings through strategic initiatives and improvements in servicedelivery.
Nov 2023 - Present

Operations Specialist

Current
Firstvet

Columbus, Ohio, United States

Jul 2022 - Present

Customer Service Representative

Firstvet

Columbus, Ohio, United States

Aug 2021 - Feb 2023

Customer Service Representative

Askvet

Columbus, Ohio, United States

  • I played a key role in enhancing the client experience by taking theinitiative to introduce live chat greetings and prioritizing pet triage.Managing the real-time chat volume, I focused on optimizing chat.
  • Delivered advanced technical assistance to Veterinarians, enhancingoperational proficiency.
  • Enhanced customer satisfaction by addressing non-medical issues withproactive support.
Apr 2020 - May 2021

Brewer / Packaging Manager

Buckeye Lake Brewery

Buckeye Lake, Ohio

  • I took charge of streamlining our processes for recording, analyzing, andoptimizing data throughout brewday, fermentation, packaging, and cellaring.My responsibilities extended to overseeing the entire yeast lifecycle.
  • Achieved a 40% reduction in packaging waste and time required forpackaging runs.
  • Implemented an effective system for tracking, procuring, and organizingbrewing ingredients and packaging materials, optimizing inventorymanagement.
Dec 2016 - Mar 2020

Cellar Hand / Fermentation Specialist / Gardener / Utility Infielder

Davero Farms And Winery

Healdsburg, California

  • I took the lead in processing, fermentation, and aging of wines in my roleas the key Assistant to the Winemaker. Additionally, I played a pivotal roleas the primary forklift operator, spearheading the maintenance of.
  • Enhanced winery equipment through systematic maintenance and sanitationprocedures.
  • Optimized chemical composition of wine through frequent testing andprecise adjustments.
  • Attained a 300% increase in total lab data collection for wines and grapesby implementing efficient processes.
Aug 2014 - Jul 2016

Editorial Staff

Covus Games Gmbh

Berlin, Germany

Aug 2012 - Jul 2013
Team & coworkers

Colleagues at FirstVet

Other employees you can reach at firstvet.com. View company contacts for 87 employees →

PW Prudence Walker, Dvm Prudence Walker, Dvm Colleague at Firstvet Columbus, Georgia, United States, United States View → JK Jill Karlsson Jill Karlsson Colleague at Firstvet Sweden, Sweden View → AM Anneli Madsen Anneli Madsen Colleague at Firstvet Sweden, Sweden View → CV Cecilia Vieira Dvm Mrcvs Gpcert (Di) Cecilia Vieira Dvm Mrcvs Gpcert (Di) Colleague at Firstvet Windsor, England, United Kingdom, United Kingdom View → TB Tilma Bengtsson Tilma Bengtsson Colleague at Firstvet Sweden, Sweden View → NJ Nedra James, Ma, Lvt, Rlat Nedra James, Ma, Lvt, Rlat Colleague at Firstvet Brooklyn, New York, United States, United States View → ME Miriam Eriksson Miriam Eriksson Colleague at Firstvet Sweden, Sweden View → MT Maiju Tamminen Maiju Tamminen Colleague at Firstvet Helsinki, Uusimaa, Finland, Finland View → SS S. Schneider S. Schneider Colleague at Firstvet Kamp-Lintfort, North Rhine-Westphalia, Germany, Germany View → MM Maksym Murzenko Maksym Murzenko Colleague at Firstvet Sweden, Sweden View →
1 education record

Jonathan Smith education

FAQ

Frequently asked questions about Jonathan Smith

Quick answers generated from the profile data available on this page.

What company does Jonathan Smith work for?

Jonathan Smith works for FirstVet.

What is Jonathan Smith's role at FirstVet?

Jonathan Smith is listed as Customer Service Manager at FirstVet.

Where is Jonathan Smith based?

Jonathan Smith is based in Columbus, Ohio, United States while working with FirstVet.

What companies has Jonathan Smith worked for?

Jonathan Smith has worked for Firstvet, Askvet, Buckeye Lake Brewery, Davero Farms And Winery, and The Ohio State University.

Who are Jonathan Smith's colleagues at FirstVet?

Jonathan Smith's colleagues at FirstVet include Prudence Walker, Dvm, Jill Karlsson, Anneli Madsen, Cecilia Vieira Dvm Mrcvs Gpcert (Di), and Tilma Bengtsson.

How can I contact Jonathan Smith?

You can use AeroLeads to view verified contact signals for Jonathan Smith at FirstVet, including work email, phone, and LinkedIn data when available.

What schools did Jonathan Smith attend?

Jonathan Smith holds Bachelor Of Arts (B.A.), German Language And Literature, Film Studies from The Ohio State University.

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