Jonathan Smith Email & Phone Number

United States

Responsible for the overall performance of all 16 stores in the region, including revenue, margin, generating new business, safety, hiring and developing Store Managers and staff, expense control and spearheading strategic initiatives

United States

• Ensure that the store is opened and closed each business day to ensure proper security and customer service.• Coach and lead sales employees, including personal sales, to meet or exceed sales and margin goals.• Manage the parts and service department including the warranty process to ensure sales goals are met or exceeded, productivity is high and customers have a positive experience.• Ensure that all store standards are consistently met including, but not limited to: safety, cleanliness, security, customer service, cash handling, banking, regulatory compliance, etc.• Ensure that products are ordered in a timely and efficient manner. Ensure that products are properly received, stocked and priced when they come in. Including assembly of trailers.

Killeen-Temple Area

Cedar Park Texas

Responsible for filling Store bays by scheduling appointments when consulting customers about their current and future needs.Greets customers upon arrival; answers Store telephone calls timely and in a professional manner; Conducts customer service calls such as reminder and thank you phone calls.Confirms customer needs are met and exemplary customer service is provided by establishing a strong client relationship built on trust.Ensures the equitable resolution of customer complaints with a sense of urgency.Ensures profitability with total control of Store profit and loss (P&L) regarding expenses and productivity.Hires, trains, manages and retains team members, including scheduling, supervising, and appraising work; rewarding, motivating, counseling and disciplining team members; addressing team member complaints and resolving problems.Responsible for inventory management regarding stocking levels and manages inventory by conducting accurate weekly inventory audits.Responsible for work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, team members observations and feedback.Consistently insures the safety of team members, customers, visitors, and vendors by maintaining knowledge and consistent application of all safety policies.

Round Rock, Texas

As Walmart’s Total Store Manager for the Round Rock location, I worked closely with my District Manager and was assigned the responsibilities of ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks in all facility operations. I was financially accountable for a $80 MM in annualized sales across 68 business units. I oversaw the payroll process conducted by my HR team as well as ensured scheduling labor needs were met for successful daily execution. I implemented promotional corporate campaigns, tracked inventories, analyzed and reported sales data, and coordinated merchandise shipments. I also oversaw the carry out of disciplinary actions and terminations when necessary, and served as primary enforcer of loss prevention tactics.

Amarillo, Texas Area

As Co-Manager, I worked closely with the Store manager to formulate and build the store brand for a $120MM store. Running the store in 12-hour shifts, handing the store off to the next Co-Manager, in 24-hour cycles. This responsibility included; Daily direction to Assistant Manager staff on all backroom inventory control, sales and sales floor stocking, front end and cash office flow, customer incentives, seasonal promotions and features, while maintaining the hiring/staffing needs. Within this role, I exercised my leadership skills to address sales staff communication issues. Through honest feedback and clear directions, our Associate Opinion Survey scores went from 27% to 86% during my 5 years within this store.

Livingston

As Assistant Manager for the Livingston store, I directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts and front-end controls. Our store achieved $90MM in annualized sales. Within my role, I determined staff promotions and demotions and handled employee terminations when necessary. During this time, completed a series of training sessions to advance from Assistant manager to Co-Manager. I completed weekly schedules according to payroll policies and trained staff to deliver outstanding customer service. I analyzed marketing information and translated it into strategic seasonal plans. I addressed and corrected sales staff communication issues in a tactful and effective manner. I contributed to merchandising ideas at team sales meetings. I delivered excellent customer service by greeting and assisting each customer. I addressed customer inquiries and resolved complaints. I supervised and directed daily stocking and restocking inventory when shipments were received. I reorganized the sales floor to meet company demands.

Huntsville Texas

As Department Manager, I was responsible for developing the sales plan for Toys, Electronics, Sporting Goods and Hardware. I created monthly team building activities for my 16 employees to increase synergy, productivity, and motivation of sales team. I became familiar with POS and inventory management, I hired and trained new employees including seasonal associates. I also conducted performance reviews and developed the skill set of delivering feedback to associates with poor performance or attendance issues. I was responsible for inventory, pricing, merchandising, and displays. During this time, I collaborated with other departments in the store to gain knowledge of all store areas.