Working with the Immunization program strategic and operations leadership to implement an automated communication system to improve appointment reminder and overdue recall processes across more than 40 locations. Project leadership includes significant change and process management work to achieve a projected monthly saving of more than 20 man hours, while also realizing improved task completion rates.

Operations Manager- Communicable Disease Prevention and Control Service (CDPACS)Reported to the BCCDC COO and partnering the Medical Director of CDPACS; responsible for the business and financial operations of CDPACS service line. Provide leadership for a diverse portfolio including provincial anti-bacterial resistance, harm reduction, surveillance and public health informatics programs.• Lead development of annual budget, ensuring each program is funded appropriately to align with organizational strategy• Work with program staff to manage expected and unexpected financial and operational problems • Business case development to support program and organizational growth• Financial management, including forecasting and pursuit of funding opportunities to support priorities• Collaborate with organization leadership develop program delivery in line with public health strategy• On-going process evaluation and improvement to increase the efficiency and effectiveness of service delivery• Cross-organization stakeholder engagement to facilitate provincial solutions • Lead staff recruitment for managed program and act as the primary contact for staff human resource concerns

Reporting to the BCCDC COO, responsible for the deployment of a foundational public health information system to be used by the BCCDC managed clinical operations and provincial surveillance groups.Tasked with planning and execution of the deployment of the next generation public health information system at BCCDC. Working with internal and external stakeholders in ensuring the deployment meets the needs of the BCCDC staff and clients.• Assessed project risk to BCCDC and championed advantageous positions at provincial tables• Developed system change management strategy for the organization• Authored briefing notes to inform and persuade organization and provincial decisions• Managed project plan and budget to minimize cost and time required to achieve deliverables

Reported to the Executive Sponsor of the Initiative and the Director, Information Technology and Program Management, IMITS; responsible for financial planning and management of the initiative and associated operations group, initiative business case development, project planning and management, resource management and client relationship management.• Developed detailed budgets for each project involved in the initiative (6 projects) and for the supporting operations group• Led business case development to secure funding for the initiative• Created and implemented a full system development lifecycle process for the operations group• Developed, documented and communicated an intake process for development requests received from any of the seven participating health authorities• Managed all financial aspects of the initiative and operations group to ensure targets were met and sufficient funding was available to support project and operations goals• Collaborated with initiative and project managers to develop and adapt project plans in order to achieve project deliverables • Managed interactions with multiple stakeholders and worked to ensure initiative alignment with individual health authority and provincial strategic goals• Engaged senior leadership within all BC Health Authorities and HEABC to establish and maintain support for the initiative • Directed development of a provincial data warehouse and associated reporting for workplace health and safety information• Developed the data governance policy and procedures for the data warehouse• Coordinated the recruitment and hiring of staff and consulting resources for the initiative

Reported to the Clinic Director, Interacted with executive level clientele in the execution of a preventive medical program. • Trained junior kinesiology staff, creating and utilizing standardized training methodology• Implemented standardized client service protocols• Developed customized documentation for result reporting for specialized occupational health programs• Guided clientele though occupational and executive medical assessments

Managed the operations of three offices located throughout British Columbia. Reported to the Vice President of Operations and Medical Director to ensure efficient, compliant operation of the region.• Proposed organizational restructuring in the region • Worked with clients and consultants to develop protocols and resolve issues• Prepared regional budgets and profit & loss management• Ensured compliance with industry standards to ensure adherence to timeline demands and information dissemination guidelines

Reported to the Regional Business Director, Clinic Director and Medical Director; oversaw day-to-day clinic operations of Vancouver location. Led a multi-disciplinary team of health professionals, including physicians, nurses, kinesiologists and administrative staff• Guided the successful integration of two executive clinic locations into a single operation• Headed successful proposals for contractual medical service with major clients• Oversaw an increase of more than 100% in clinic volume over a 3 year period• Design and implementation of business guidelines and clinical protocol• Consultation with Clinic Director, Regional Business Director regarding budgeting• Production and delivery of informational presentations to individuals and group