Jonathan Sutherland Email & Phone Number

Irving, Texas, United States

• Continued Helping Microsoft engineers with technical and political issues and continued handling executive escalations with multiple customers.
• Further improved engineer readiness in delivering Performance Advanced trainings in addition to Performance Specialist and Performance Foundations.
• Drove projects to update knowledge bases, trainings, and labs.
• Created automations to help engineers in guided troubleshooters.
• Conducted interviews for engineer hiring.
• Collaborated with PG, Service TAs, and other TAs on multiple projects.

Irving, Texas, United States

• Ramped up from a Support Engineer role to a Technical Advisor role and attended Technical Advisor Academy training.
• Helped Microsoft engineers with a variety of technical and political customer issues.
• Handled executive escalations with multiple customers.
• Continued work as a Performance SME by delivering trainings and driving projects for engineer readiness.

Irving, TX

• Resolve and drive advanced issues involving Azure virtual machines and infrastructure.
• Collaborate with a large variety of subject matter experts, debug engineers, and various other engineers in a professional environment to best assist customers and resolve cases.
• Troubleshoot Windows and Linux operating system kernel and configuration issues causing loss of administrability and/or preventing the system from booting.
• Advise and implement mitigation for a variety of subjects including performance, deployment, platform bugs, and VM scale sets.
• Became Subject Matter Expert for Azure VM Performance and began delivering Performance Specialist Training courses to internal Microsoft employees.

Irving, TX

• Resolve advanced Microsoft Exchange Server issues involving client connectivity, SMTP message flow, configuration, database corruption, database availability groups, and third-party problems with Microsoft Premier.
• Troubleshoot Windows Server components that affect Exchange such as IIS, networking, Directory Services, domain trusts, certificates, VSS,.NET Framework, Windows Failover Clustering, ADFS, and many others.
• Understand Exchange Online, Azure Active Directory, and Office 365 and how it interoperates in hybrid environments with on premise servers.
• Utilize tools such as Wireshark, Netmon, Log Parser Studio, Performance Monitor, MFC MAPI, Postman, and many more to efficiently troubleshoot and find root causes.

Fort Worth, TX

• Responsible for all end user support for over 150 clients across one main office and five remote offices.
• Administer and configure Windows Servers 2012 R2, 2012, 2008 R2, and 2008 running a variety of roles including Active Directory, Exchange, File Server, Print Server, Remote Terminal Server, and Microsoft System Center.
• Write and execute Microsoft PowerShell Scripts used to modify thousands of user file permissions on file server shares while maintaining which user has access to which folder.
• Use System Center Configuration Manager to deploy software packages, remove software, query system information, run PowerShell and command line scripts, monitor System Center Endpoint Protection status on all systems.
• Create and deploy custom Windows 10 and Windows 7 system images for use on client machines.
• Deploy unattended upgrade of operating system using System Center Configuration Manager.