Jonathan Tan Email & Phone Number

Wellington, Nz

Wellington, Wellington Region, New Zealand

I'm a Senior Business Analyst within the Investment & Portfolio Team at Fire and Emergency NZ. I act as a professional problem solver, applying critical thinking methodologies to support projects across the business. I ensure that we can make informed decisions to better support our people and the community. And my plain language skills help our team to clearly articulate what we're doing and why we're doing it.

Wellington & Wairarapa, New Zealand

I kept everything in the background running smoothly for our offices by managing our logistics and admin team. We made sure our clients were happy with our services and we supported our consultants in everything they did. It was a very hands-on role which required commercial awareness, first-class coordination, and clear communication. I also supported our client projects when possible, focusing on document design to help clients achieve the WriteMark and WriteMark Plus. As part… Show more I kept everything in the background running smoothly for our offices by managing our logistics and admin team. We made sure our clients were happy with our services and we supported our consultants in everything they did. It was a very hands-on role which required commercial awareness, first-class coordination, and clear communication. I also supported our client projects when possible, focusing on document design to help clients achieve the WriteMark and WriteMark Plus. As part of my management duties and a member of Write's executive team, I: • wrote and implemented strategic policies • interviewed and hired new staff • set expenses budgets for the financial year • signed off on client and supplier contracts • supported our consultants and coordinators on client projects • supported our application to become a certified B Corp • led our COVID-19 response, managing all health and safety processes. I also designed a new client management system for our training workshops, developed by an external supplier. The system has saved tens of thousands of dollars each year through improved workflows. And the system sits as a foundation for future business improvements. Show less

Wellington & Wairarapa, New Zealand

As Executive Assistant, I provided executive support for the Chief Executive, Deputy Chief Executive, and management team. I organised regular meetings, which included setting agendas, putting together PowerPoint presentations and reports, and taking minutes. I also managed travel arrangements and diaries. I put together the company’s social calendar and celebrations, managing all our events. And because of my skills and expertise, I presented at the 2017 and 2018 Office & PA Show… Show more As Executive Assistant, I provided executive support for the Chief Executive, Deputy Chief Executive, and management team. I organised regular meetings, which included setting agendas, putting together PowerPoint presentations and reports, and taking minutes. I also managed travel arrangements and diaries. I put together the company’s social calendar and celebrations, managing all our events. And because of my skills and expertise, I presented at the 2017 and 2018 Office & PA Show conferences, delivering training seminars on Minute Writing. As Project Coordinator, I managed workloads for over 15 staff in multiple cities, spanning over 40 projects each month. I met with clients, quoted jobs, and made sure our consultants stuck to schedule. I put together revenue reports, monitored timesheets, and invoiced our clients. My role was to keep everyone happy and on track - our clients, our team of consultants, and our management team. We all worked towards helping individuals and organisations change to a clear communication culture. We know this saves time and money, and builds reputations. It was a dynamic role that demanded skilled organisation, both a big-picture and details focus, and an obsession for achieving the right outcomes for our clients. Show less

Wellington & Wairarapa, New Zealand

I helped customers resolve issues submitted through internet banking or through the BNZ website. I built a reputation as a clear, concise, customer-focused communicator and was nominated for the prestigious Chevron award in customer service.I built an expert knowledge of products and systems, including Salesforce and accounting systems, and helped the bank maximize efficiency and reduce costs. We used Kaizen methodologies in our work, thriving in a culture of continuous improvement… Show more I helped customers resolve issues submitted through internet banking or through the BNZ website. I built a reputation as a clear, concise, customer-focused communicator and was nominated for the prestigious Chevron award in customer service.I built an expert knowledge of products and systems, including Salesforce and accounting systems, and helped the bank maximize efficiency and reduce costs. We used Kaizen methodologies in our work, thriving in a culture of continuous improvement. I piloted a live chat service for the bank and managed customer conversations through the Facebook and Twitter accounts. I also handled all new-to-bank applications through the BNZ website, RealMe, or the BNZ mobile app. Show less

Wellington & Wairarapa, New Zealand

A people-focused role helping customers who phoned in with problems or complaints. I handled a wide range of enquiries and built a consistently high feedback rating score from our customers.I ran meetings, helped train staff, and was asked to stand in for team leaders if they were absent.I helped pilot new projects such as a voice identification system and student promotions.

Wellington & Wairarapa, New Zealand

A part-time role while I studied at university. I welcomed customers into the store and worked as a sales representative in the paint and lifestyles (outdoor goods) department. I also worked in the inwards goods department and helped in the office with invoicing and daily banking.In 2012 I was Team Member of the Year.

Waikato And Wellington

Checkout operator, then supervisor - at the time, the youngest supervisor in Waikato.

Bachelor Of Music, Musicology

Bachelor Of Arts - Ba, Political Science And History

Ncea Level 3 (Merit)