Jonathan Theodore Email & Phone Number

Spokane, Washington, United States

● Provides accurate information and excellent customer experiences by maintaining a broad working knowledge of banking operations and systems ● Represents the Bank in a professional and positive manner by meeting team-established service goals designed to exceed customer expectations● Exercises current risk management and compliance practices to process transactions, conduct research, and effectively communicate information to customers and employees in a timely manner.

● Altered the local server to better support store operations: Deployed enhanced approval codes to support manager-only access to specialized transactions. Maintained security keys and passcodes vital to daily operations throughout the store.● Exceeded the highest-tier sales goal by 180% while maintaining exceptional customer satisfaction ratingsand other responsibilities, and successfully trained new employees to exceed the same goal by 200%when working as dedicated sales leads.● Proficient in professional audio sales, configurations, and troubleshooting, while continually developing aworking knowledge of every department. My independent work in these fields allows me to provideoptimal service for both customers and colleagues in an environment that continually evolves and grows

Managed all servers throughout Gonzaga University School of Law, including setup, security, and repair.● Resolved software, hardware, and general computer issues for over 100 campus computers.● Repaired a backlog of hardware issues previously deemed “mysteries,” saving the universityapproximately $25,000 in replacement cost.● Produced a digital training manual for all “IT Assistant” positions throughout the Law School campus.