Jonathan Theodore Email & Phone Number

Spokane, Washington, United States

• Provides accurate information and excellent customer experiences by maintaining a broad working knowledge of banking operations and systems
• Represents the Bank in a professional and positive manner by meeting team-established service goals designed to exceed customer expectations
• Exercises current risk management and compliance practices to process transactions, conduct research, and effectively communicate information to customers and employees in a timely manner.

• Altered the local server to better support store operations: Deployed enhanced approval codes to support manager-only access to specialized transactions. Maintained security keys and passcodes vital to daily operations.
• Exceeded the highest-tier sales goal by 180% while maintaining exceptional customer satisfaction ratingsand other responsibilities, and successfully trained new employees to exceed the same goal by 200%when working as.
• Proficient in professional audio sales, configurations, and troubleshooting, while continually developing aworking knowledge of every department. My independent work in these fields allows me to provideoptimal service.

• Managed all servers throughout Gonzaga University School of Law, including setup, security, and repair.
• Resolved software, hardware, and general computer issues for over 100 campus computers.
• Repaired a backlog of hardware issues previously deemed “mysteries,” saving the universityapproximately $25,000 in replacement cost.
• Produced a digital training manual for all “IT Assistant” positions throughout the Law School campus.