Jonathan Tope Email & Phone Number

As a Business Analyst at Orion Lending, I leverage my expertise to enhance system reliability and drive operational efficiency. My role involves troubleshooting system-related issues and conducting comprehensive assessments to ensure platform accuracy and consistency. I collaborate closely with stakeholders to gather and define requirements for system enhancements and new functionalities, translating these insights into clear functional requirements documents for developers. I also focus on the user experience by creating mock-ups for new system interfaces and participate in the development of loan processing rules. My strong organizational skills enable me to manage multiple projects effectively, while my technical writing contributes to clear documentation of processes and compliance standards. I am committed to continuous improvement, I actively engage in Agile practices to foster a culture of efficiency and innovation.

Joined NewRez in May 2024 as a result of the acquisition of Computershare Loan Services. As a User Acceptance Tester, I excelled in creating and executing comprehensive testing scenarios for loan processing systems and point-of-sale interfaces. Within Agile methodology, I identified and resolved defects, pre-scoped and launched new software, and onboarded new clients efficiently. With a strong background in Agile/Scrum methodology, automated/manual testing strategies, requirements gathering, creating user stories, partnerships with third-party vendors, and data analysis, I successfully launched multiple loan programs, resolved system defects, and collaborated with stakeholders to enhance software and workflow processes. I excelled at coordinating UAT and PROD environment code releases, regression testing, and creating system enhancements. Through my partnership with Compliance, I identified potential risks and suggested remediation actions before Production impacts. I enjoyed developing training documentation and conducting training classes for Operations and Training staff. I was eager to leverage my technical expertise and leadership skills to support process optimization and drive business growth.

Having served as both a Senior Quality Assurance Tester (Promoted 5/2021) and Quality Assurance Tester at Computershare Loan Services, I've demonstrated a knack for ensuring the quality and stability of loan software. Through meticulous code validation, SQL Database queries, XML review, defect identification, and user acceptance regression testing, I've contributed to the enhancement of loan software before deployment to UAT and Production environments. After code deployment, I utilized my skills in automated and manual testing to regression test the system to ensure system stability. I have tested and configured XML offboarding feeds to servicing third party vendors, API calls to AUS providers, and validated our security penetration protocols. My ability to collaborate with Business Analysts, Developers, and third-party vendors has been instrumental in resolving system defects and ensuring successful deployments. I'm committed to delivering high-quality solutions and driving continuous improvement within the organization.

In my role as a Fulfillment SME Business Analyst at Computershare Loan Services (formerly LenderLive), I've played a pivotal role in testing and implementing process, document, and compliance changes within the Loan Fulfillment. By writing operational testing plans, coordinating with stakeholders, and completing client testing, I've contributed to the successful launch of new clients and product lines. My attention to detail and ability to navigate complex requirements have been key to approving code/document changes for Production deployment. I'm passionate about driving operational excellence and delivering exceptional results.

Madison Heights, Michigan, United States

Madison Heights, Michigan, United States

During my tenure as a Loan Coordinator III Mortgage Processor at LenderLive, I honed my skills in processing and closing conforming and non-conforming purchase and refinance loans. With a focus on customer service and attention to detail, I served as the central point of contact for borrowers, originators, and underwriting teams. Through effective communication, thorough documentation review, manual income and asset calculation, I ensured a seamless loan closing process. I expanded my skill set and obtained my National, Connecticut, and Massachusetts NMLS License. Additionally, my role as a subject matter expert allowed me to provide training and support to colleagues, further contributing to organizational success.

Troy, Mi

As a Home Services Specialist I Mortgage Processor at Urban Lending Solutions, I specialized in processing conforming refinance loans for Bank of America. By collecting and reviewing documentation, clearing underwriting conditions, and providing exceptional customer service, I facilitated the loan process from application to closing. Through my commitment to expand my skill set, I completed training courses and earned my SASE Level One Underwriting clearance which allowed me to clear Appraisals, Income, Flood, and other Level one conditions. My dedication to excellence and ability to adapt to new systems and processes were key in supporting my site’s transition to a new loan processing suite. I'm committed to delivering results and exceeding customer expectations.

Troy, Mi

In my role as a Tier One Government Technical Help Desk Specialist at GP Strategies, I provided top-notch customer service to eleven government agencies, supporting their learning management software needs. With a focus on troubleshooting technical issues and delivering timely solutions, I ensured smooth operation of the agency’s respective learning management system. My strong communication skills and technical expertise were instrumental in resolving complex JAVA and internet browser complications. I'm passionate about delivering exceptional service and helping clients achieve their goals.

Troy, Mi

During my tenure as a Loan Support Admin at J.P. Morgan, I played a pivotal role in streamlining loan processing operations and ensuring customer satisfaction. My responsibilities included assigning conventional, FHA, and VA loans to processors across four processing teams, resulting in optimized workflow efficiency. I meticulously ordered IRS tax transcripts, FHA case numbers, Appraisals, and Employment verifications, ensuring all necessary documentation was obtained promptly and entered correctly into loan processing systems. Collaborating closely with team members, I resolved outstanding issues for both internal operational partners and Loan Officers, contributing to an overal positive customer experience. Additionally, I provided valuable administrative support to the Assistant Vice President of Mortgage Banking Senior Operations Team Manager. Through proactive initiatives such as attending mortgage courses to enhance my knowledge base, researching third-party vendors to optimize processes, reduced costs, increased productivity, I consistently demonstrated my commitment to excellence and continuous improvement.

Auburn Hills, Michigan

As a Systems/Inventory Control Team Leader at Bass Pro Shops for over 11 years, I spearheaded various initiatives to optimize inventory management such as Researched Adjustments to Inventory (RAID) programs and enhanced operational efficiency. My role involved researching and correcting inventory discrepancies daily, resulting in increased sales and improved inventory accuracy. I successfully organized store management, oversaw a third-party vendor, and conducted 11 annual store inventories, surpassing shrink projection goals each year of .07% of sales. Additionally, I provided exceptional customer service by assisting customers on the sales floor, supporting the front end with transactions, and resolving customer issues. I interviewed and was accepted to attend Team Leader University at Corporate Office in Springfield Missouri, where I honed my leadership skills and increased my knowledge of back-end retail strategies. Through my leadership, I developed autonomous teams with minimal supervision requirements, implemented standard operating procedures to reduce errors, and facilitated 15 successful store setups and grand openings. My strong technical skills enabled me to repair computer systems and network equipment, ensuring seamless store operations. Furthermore, I provided valuable administrative support to executive management, demonstrating my ability to handle diverse responsibilities effectively.

Auburn Hills, Michigan

During my tenure as an Operator, I was responsible for delivering exceptional customer service and providing administrative support to the Human Resources Department. I effectively managed incoming customer calls, identified their needs, and ensured timely resolution of inquiries. Additionally, I assisted the HR department with data entry, interview scheduling, and other confidential administrative tasks, showcasing my attention to detail and organizational skills. By welcoming guests into the office and assisting applicants with inquiries and application processes, I contributed to creating a positive and professional environment.

Bachelor Of Business Administration (Bba), Human Resources Management And Services, Graduated Cum Laude

Activities and Societies: • Created Student Society of Human Resource Management Chapter 5514, and served as President from for two.

Education record