• Manage a portfolio of major accounts and assist them with any service related inquiries.• Prepare and present SLA agreements • Monitor assigned sites and pull data logs to proactively determine if a charger will need service.• Collaborate with our broader service team members on day to day service needs and assist with hiring new candidates.• Manage and present weekly data reports to clients to determine current and future service needs.• Craft custom solutions to meet the clients needs where available.

• Collaborate with Volkswagen Group of America and Commercial stakeholders to facilitate the deployment of more than 2000 EV chargers at their facilities throughout the US and Canada.• Engage with stakeholders in person or virtually across the US to plan out the scope of work to energize new or existing sites.• Support the network ops center to provide top tier customer service to our Level 2 charger clients.• Meet with vendors and manufacturers bi weekly to evaluate the performance of the network and collaborate on product launches for VWGoA's dealer network.• Meet regularly with logistics to forecast level 2 and 3 charger inventory in order to meet various projects requirements.• Support prospecting opportunities with utilities and scheduling discovery calls to find new partnership opportunities for level 3 chargers.• Negotiate contracts and respond to RFP requests for venders, external and internal stakeholders.• Provide account level support to stakeholders and ensure all necessary documents are acquired over the life of the project to maintain compliance with the consent decree.• Reconcile existing accounts and ensure all invoices are paid and filed with the finance team for revenue recognition.• Respond to NEVI grant requests and quality small business owners that were potentially eligible to receive NEVI grant funding for their infrastructure upgrade to support level 3 DCFC chargers.• Develop and present process flow documents for improved cross functional collaboration with teams, resulting in Electrify Commercial exceeding projected KPI targets.

• Delineate the new features of Volvo products and increased brand awareness by 35%.• Complete the road to the sale with a 1-3 closing ratio and successfully increased store sales by 17%.• Adroitly using multiple CRM tools.• Effectively form business relationships with clients after transactions with a 99.5% CSI average.• Store was rated as top performing store for Q4 2021 in the North American market.

• Increased service department response rate for inquiries from 100 interactions to 225 interactions a day.• Schedule clients to bring their vehicles in for service.• Provide end user support to clients that have questions on in vehicle functions.• Became number 1 in volume for service appointments in the Atlanta market

• Educate clients on the new features in Honda products.• Accurately ensure all computer systems and safety features work as intended, before delivery to the client.• Increased store's Honda link interaction score by 60%.• Ensure clients were delighted about their buying experience before leaving the dealership, effectively increasing store's CSI score for the sales department from 94.7% to 98.3% satisfaction.• I was awarded the American Honda President's award for the 2019 calendar year for improved operations in the dealership and customer satisfaction.

• Engage with new prospects and sell Apple products, with a focus on building business relationships.• Increased store's device troubleshooting success rate by 10% rate.• Reduced wait queues down to less than 5 minutes.• increased store presentation metric by 15%. • Maintained a high level of service across all customer interactions in the store which led to being number 1 in sales for the 2019 holiday season in the Wisconsin Market

• Greet clients and assist them in becoming acquainted with the features in their new vehicle.• Inspect an average of 10 cars a day before deliveries with rigorous accuracy.• Provide a follow-up appointment to the client to go over the car after the sale, as needed which raised store's CSI from 95.3% to 98.8%.• Train sales and service staff on new quarterly product launches.• Generated increased customer engagement in using Toyota services by 50%.• My store was awarded the Toyota North America President's award for our improved operations and customer satisfaction, 2 years in a row since i acquired the Technology Specialist position.

• Analyzed an average of 5 new Windows builds before release to the general public. • Log all data interactions and provide feedback to the support team.• Troubleshoot any software malfunctions and ensure compatibility with various programs with Windows.