Jonathan Underhill Email & Phone Number

Harrogate, Gb

Harrogate, England, United Kingdom

Morzine, Auvergne-Rhone-Alpes, France

Short term project to completely overhaul all operational standards of a 40 bed chalet transforming it into a year round hotel.ResponsibilitiesDesigned and implemented all operational chalet standards and processes inc; staff training, H&S, food & hygiene, risk assessments and customer service.Managed all aspects of the chalet including; finances, bookings, guest satisfaction, stock control, staffing needs, recruitment and grievance & disciplinary procedures.Hands-on leadership approach and primary guest contact.Achievements:Transferred my skill set from a large 237 bed operation to an intimate 40 bed chalet. High customer satisfaction resulted with record repeat bookings for the following season.Raised Trip advisor review from 4.5 our of 5.Creation of a comprehensive Chalet Operations Manual (9000 words).Exceeded owners expectations.

Harrogate, United Kingdom

Global wedding and commercial photography business. Corporate portfolio including: Mercedes, Everyman Cinemas, The Angels Events, Barnardo’s Charity and several influential personalities.ResponsibilitiesCreated and implemented all operational systems and processes; sales channels, customers service SLA’s, marketing, procurement of bespoke systems and branding / website design.Created yearly financial forecasts and balanced projected income & expenditure in accordance to the business growth objectives.Developed and maintained marketing techniques to increase client interaction through the website and multiple social media platforms.Maintained a proactive customer service system to exceed client expectations throughout their journey.Planned and executed photography shoots; empathetically, but with a strong creative influence.Achievements Complete business responsibility.Turnover of £50,000 from year three. Increased profit year on year by 15% (average)Increased wedding client base by 50% year on year. Worked globally with various corporate brands.Multiple international awards for photography.

Sankt Anton Am Arlberg

Received chalet manager of the year, which generated increased confidence in Skiworld’s Austria programme and subsequently the new job role of Resort Operations Manager. Responsible for 35 staff, 9 chalets & 237 weekly guests delivering full board package holidays.Responsibilities:Operational control of all areas of resort.Managed financial budgets for all resort functions.Maximised spend per head sales in resort to meet targetsSourced new suppliers, improved production systems and implemented new ideas to improve our efficiency in delivering the Skiworld experience.Managed clients arrivals & departures, satisfaction, complaints & emergencies.Co-ordinated & delivered the chalet & sales training program.Managed staff grievance and disciplinary requirements.Achievements:Chalet Manager of the year 2010.Restructured & re-sourced chalet food system through price comparison of multiple Austrian suppliers to raise budget and maintain Skiworld standardsExceeding customer service standards by 4.3%, achieving 92.3% over-all from Customer Service Questionnaires (resort record). Wrote comprehensive chalet operations manual (16000 words).Increased resort capacity by 4 chalets (42 beds).

Harrogate, England, United Kingdom

During my 14 years of service with Pizza Express, I worked through most job roles within the restaurant environment; kitchen porter, chef, waiter / head waiter, front of house trainer and duty manager. My length of service, varying roles and responsibilities gave me an in depth understanding of the organisation as a whole.I worked in over 25 restaurants, some taking £70,000 per week in the busy Central London restaurants, to £13,000 in the smaller, more rural branches. This broad experience has given me the opportunity to understand the operations of many different restaurants and how they are tailored to suit the demands of their locality.

Bachelor Of Arts (Ba), Business And Law, 2.2

Activities and Societies: 2003-05 - Sunderland Kings American Football Team (UK) - Committee President & Team Leader

Hnd, Advanced Business Studies, Merit

Hnd, Intermediate Business Studies, Merit

Gcse, Graphic Design, C

Gcse, Mathematics, C

Gcse, English Language And Literature, General, Cc

Gcse, Science, Dd

Gcse, Physical Education, D