Jonathan Van Email & Phone Number

Baldwin Park, Ca, Us

United S

Irwindale, Ca

Irwindale, Ca

- Currently possess over 15 years of experience in customer service, 6 years consisting of direct face to face customer interaction, resulting in successfully deliver products, services, energy efficiency and demand response programs to SCE’s customers.- Successfully conducted over 2,000 on-site energy audits for business customers ranging from small, mid and large by gathering and cataloging equipment inventory, operations data, developed and provided recommendations to assist in the improvement of processes and the implementation of new energy efficiency technologies, resulting in millions of dollar in savings to customers and millions of Kwh reduction off SCE power grid.- Effectively recommended, translated and delivered complex/technical energy efficiency information to small, mid-sized, and large commercial customers into readily understandable formats to assist customers in making informed decisions pertaining to their lighting, refrigeration, motor and HVAC energy needs.- Presented calculations to stakeholders (owners, financial officers, process/logistic designers, managers and vendors), providing ROI (return on investment) calculations to positively encourage participation in SCE’s demand response and energy efficiency programs. - Chosen by SCE senior management in 2010 and 2011 to represent the Company to attend Small Business Convention in Sacramento and provided Energy Efficiency awards to customers that have participated in our company EE program. Resulting in strengthening our business relationship with small business owners.- Consistently focus on leading by example by demonstrating the Company Core Values and Guiding Behaviors through integrity, Excellence, Respect, Continuous Improvement, and Team Work. - Continuously proven to be the go to person to handle customer complex issues that are escalated to Senior Leadership, thus resulting in turning escalated issues to a customer satisfaction and a written email compliment from customer.

Rosemead, Ca

- Function as a “Lead” CSR in the Program Services Organization to establish customer participation on Demand Side Management Programs to ensure Key Performance Indicators are met. Group consists of 22 CSR 1’s.- Accurately analyze information and make sound decisions that have significant impact to Company's goals. - Work in a challenging, demanding, and fast paced team environment to achieve goals and objectives with minimal supervision.- Responsible for validation, quality review for accuracy, and completeness of data associated with interruptible Demand Side Management Programs.- Thorough knowledge of CPUC, company, and department policies to effectively communicate tariff information, demand response programs, and credit related issues as they relate to Demand Side Management customers.- Work with customers to ensure customer satisfaction and leverage resources to effectively respond to customer issues with excellence integrity, respect, teamwork and collaboration.- Effectively communicate with all levels of employees and management to identify and make process improvement recommendations.- Daily routine work included but was not limited to: processing, approving, and quality control of work orders. Processing escalated KANA requests, issuing maintenance work orders through DAPS request form, taking elevated customer calls and all other aspects of customer service processing and support.

Business Administration And Management, General

Business Management