Jonathan Vargas Email & Phone Number

Costa Rica

Responsible for the management of the local market Meetings and Events either remotely or onsite. (Internal colleagues meetings, external attendee engagements, congresses). Management of the event logistics, ensuring the event compliance, cost savings measurement, tracking and reporting, attendee management, Service Delivery Manager interaction. Planning, set-up & execution in order for an event or conference to function properly.

Heredia, Costa Rica

Technical solutions focus in to solve various business systems and applications problems for internal users. Support to end users by phone, chat, and remote access. Troubleshoot and resolve Web Tickets related with Hardware and Software. Provide to users problem solutions for any reported hardware, VPN, and software issues. Provide to the client responsive support for their service request. Remote troubleshoot for Desktop, Laptops and Virtual Workspaces. Office 365 and office Suite 2007-2016 troubleshoot. Support for MAAS360 profile in iOS/Android devices. Application configuration and administration in a Microsoft and Exchange environment. Network/USB printer support and support for Citrix. Windows/iOS, software/hardware technical issues, inquiries, and business processes. Amazon Web Services console administration. Analyst and technical support on AS400 Mainframe environment.

San Jose, Costa Rica

Technical solutions focus in to solve various business systems and applications problems for internal users. Support to end users by phone, chat, and remote access. Troubleshoot and resolve Web Tickets, related with Hardware and Software. Provide to users problem solutions for any reported hardware, VPN, and software issues. Provide to the client responsive support for their service request. Remote troubleshoot for Desktop and Laptops, and virtual Workspaces. Office 365 and office Suite 2007-2016 troubleshoot. Support for MAAS360 profile in iOS/Android devices. Network/USB printer support and support for Citrix. Windows / iOS, software/hardware technical issues, inquiries, and business processes. Amazon Web Services console administration. Analyst and technical support on AS400 Mainframe environment.

San José

Provide support to customers who needs help with their mobile devices, such as change passwords, troubleshoot devices to connect to the internet and network, set the units, check power levels and reset device to solve issues.

San José

Passenger Handling Agent, reports for migration and customer service for Air France passengers at Juan Santamaria airport, experience in the use of AMADEUS and WOLD TRACER. Dangerous Goods Certificate and IATA International Security Courses.

Costa Rica

Passenger Handling Agent, reports for migration and customer service for KLM passengers at Juan Santamaria airport, experience in the use of AMADEUS and WOLD TRACER. Dangerous Goods Certificate and IATA International Security Courses.

Costa Rica

Main function related to attend the marketing manager in task as sales of tour packages, customer service, quotation, contracts with corporates, tours operator and hotels. Experience in the use of OTA´s.

Costa Rica

Main function related to attend the marketing manager in task as sales of tour packages, customer service, quotation, contracts with corporates, tours operator and hotels. Experience in the use of OTA´s.

Clinical Psychology, Bachelor Student

Business Administration And Management, General

Photography, Art, Course

Activities and Societies: Experience as Professional Photographer, use of many types of Cameras and set them up to an apropiate use.

Microsoft Office, Informatics

Activities and Societies: Experience as microsoft user and experience in the use of many creative systems.Experience as Microsoft Office.