Jonathan Vida Email & Phone Number

San Francisco Bay Area

• Personally saved $325,352.39 from fraudulent transactions within a 3 month period. • Monitored and reviewed high risk transactions to determine if these transactions are fraudulent or risky and should be canceled, or if these transactions are legitimate and should be processed.• Interacted with other risk teams to conduct analysis of transnational and customer records in order to develop fraud detection strategy and processes.

San Francisco Bay Area

• Personally recovered $239,567.45 for Square from accounts that held a negative balance.• Managed daily recovery operations and identified improvements to inefficiencies.• Created an effective structure for payment plans to increase the likelihood of repayment. • Identified connected accounts and take actions to mitigate emerging credit risks and fraud risks.• Monitored inbound phone calls keeping our phone SLA to an average 94.94% answering rate.

San Francisco Bay Area

• Screen orders for unusual fraudulent activity and/ or misuse of stolen credit cards.• Determined if customer's accounts have been compromised by hackers and other fraudulent users, by means of password leaks and account/ password distribution.

San Francisco Bay Area

• Enable partners to maximize their capacity and capabilities by driving operational excellence through world-class support and ownership in all aspects of Autodesk’s products and services related to orders and inquiries.• Ensures high level of partner satisfaction by responding to escalations in a timely manner and providing appropriate resolutions, also identifying trends that will increase internal and external efficiency. (see emails)• Deliver exceptional motivation and work ethic during end of quarter deadlines, working long days OT.

San Francisco Bay Area

-Provide email and live conflict resolution. Experience with Salesforce, Zendesk, live chat, and Phone. -Assist in the mentorship and growth of a startup call center and growing company.-Participate in policy development regarding office conduct and customer service metrics.-Collaborate in reporting systems and product flaws for team driven correction.-Contacting clients to inform them about new developments in the company’s products and communicating with potential clients via email or phone to establish rapport and set up meetings.

San Francisco Bay Area

- Offer real time customer support via email and phone with regards to fraudulent activity on customers credit cards and/or Postmates account- Screen orders for unusual activity and/or misuse of stolen credit cards- Assess accounts using data, patterns, reports, and in-house tools in order to counteract fraudulent activities - Review the latest trends and develop recommendations to decrease risk with leadership and engineering team- Provide support for customers and merchants via phone and email using available tools and resources, ensure a safe and pleasant experience for partners and customers

Berkeley, Ca

• Organized groups every week and lead groundbreaking discussions about teen hardships.• Chaperoned groups to ten major museums in the San Francisco, San Jose Area including the San Jose Museum of Art.• Being a part of a great team that helped provide housing to 18-24 year old youth that were on the streets homeless by providing resources is the greatest accomplishment for me.