Jon Wagoner Email & Phone Number

Winter Springs, Florida, United States

Orlando, Florida, United States

Manages virtual servers using HyperV and VMWare virtualization solutions. Engineers virtual application solutions via Microsoft RemoteApp (Remote Desktop Services) and Microsoft App-V to meet security guidelines while ensuring maximum performance and compatibility for end users.Leverages Tenable Security Center (ACAS/Nessus) to identify and remediate security vulnerabilities across the enterprise, as well as for individualized and specific patch needs.Proficient in using Microsoft Endpoint Configuration Manager (MECM) to create and deploy software packages, patch workstations and servers, monitor logs, deployments, and upgrades, create and ensure compliance, manage collections of users and systems, and more.Ensures compliance and standardization across servers and systems by utilizing Microsoft Group Policy and Active Directory Domain Services (AD DS).Uses SQL Server Management Studio (SSMS) to support and manage user application databases, run necessary scripts, and review logs.Coordinates with software vendors for database migration prerequisite requirements, software updates, documentation, and issues troubleshooting. Leverages Splunk and SolarWinds for troubleshooting, logging, and monitoring.

Washington, District Of Columbia, United States

Served as the Branch Chief of the Enterprise Services Branch. Managed a team of Military, Federal Civilians, and DoD Contractors to support the Information Services Division in delivering IT products and systems administration across an enterprise environment. Responsible for the delivery of customer productivity services to include enterprise software deployment, software and operating systems upgrades and maintenance, specialized software and hardware IT products, and more.Maintained a strong security posture by leveraging Microsoft SCCM patch management, Tenable Nessus tools, Splunk, Antivirus, reporting tools, and STIGs.Responsible for the management, maintenance, and deployment of enterprise Group Policies for security, standardization, and simplicity. All Active Directory Domain Services to include Active Directory management, DNS, Group Policy, PKI, Certificate management, and more.Application virtualization solutions to include Microsoft RemoteApp (Remote Desktop Services) and App-V solutions for centralized management of software.

Washington, District Of Columbia

Worked as the first line of IT support for an enterprise environment. Assisted customers with various IT related issues and requirements ranging from printing; ancillary device management; software installation, compatibility, and troubleshooting; hardware installation; training and orientation; and more. Provisioned Apple iPhones and accounts for new hires. Trained new hires on use of enterprise mobile devices and smart cards (PIV). Managed enterprise mobile devices using AirWatch.Used JIRA and Confluence to assess and work through trouble tickets.

Washington, District Of Columbia, United States

IT Specialist for the National Security Council (NSC).

Washington, District Of Columbia

Network Technician for the Defense Information Systems Agency.

Fort Riley, Kansas, United States

Platoon Seargeant for a Signal Company in the 1st Infantry Division.

حي الحسين, Al-Basra Governorate, Iraq

Base Defense Operations Specialist.

Fort Riley, Kansas, United States

Signal NCO - Team Leader

Dongducheon, Gyeonggi, South Korea

Signal Support Specialist - IT Support (SPC)

Augusta, Georgia, United States

Basic Trainee, Advance Army Trainee

Master Of Business Administration (M.B.A.), It Management, Computer/Information Technology Administration And Management, 3.9

Bachelor Of Business Management (B.A.), Management