Jonathan Wake Email & Phone Number

United States

As a seasoned Senior Operations and IT Project Management Manager, I spearhead large Medicaid enterprise systems, fostering collaborative relationships with stakeholders and business leaders across all levels. My expertise encompasses overseeing Medicaid enterprise IT projects, from RFI and RFP creation to CMS certification, and managing provider enrollment, claims, and encounters functions for Kansas. I develop comprehensive planning documents for CMS funding and establish standard operating procedures for operations and IT project management. Working closely with CMS, I create and refine metrics and KPIs for Medicaid systems, ensuring alignment with state and federal goals. Additionally, I mentor emerging leaders, cultivate vendor partnerships for Kansas, and monitor SLAs to guarantee seamless alignment with strategic plans. With a strong focus on strategic planning, leadership, and communication, I excel in driving project success and operational excellence

United States

As a Senior Systems Manager, I led the Business Eligibility Systems team, driving the translation of Eligibility business needs into system functionality. My responsibilities included monitoring vendor SLAs, developing strategic vendor relationships, and building strong partnerships with state staff at all levels, ensuring seamless operations and project success.

United States

As a Management Analyst (Automation Manager) for Kansas' Eligibility and Enforcement system, I drove process improvements, leveraging business analysis, data analysis, and creative problem-solving. I optimized ex parte processes, achieving an 80% passing rate. Through effective relationship-building, training, and interpersonal skills, I ensured seamless collaboration with cross-functional teams, vendors, and stakeholders.

United States

As a Family Medical Trainer for the State of Kansas Medicaid Division, I developed and delivered comprehensive system and policy training programs for Medicaid and CHIP (Children's Health Insurance Program) to State employees. Leveraging exceptional public speaking and relationship-building skills, I fostered collaborative partnerships with stakeholders and trained staff on complex policy and procedural guidelines. Notably, I redesigned and implemented Family Medical training curricula to enhance employee understanding and efficiency, developed engaging training materials and presentations to facilitate knowledge retention, and delivered interactive training sessions that promoted open dialogue and addressed real-world scenarios.

United States