Jonathan Wake Email & Phone Number

• Work directly with a group of clients to provide consistent, high quality operational support.
• Conduct root cause analysis, leverage outside teams, and track issues through to completion.
• Collaborate with other operational teams to build a sustainable operating model

• Pivotal role in building new processes for a high visibility, company wide initiative.
• Led the department in breaking into new regions.
• Key player working with high risk clients and providers.

• Point of contact for high visibility clients in regards to claim issues.
• Excelled in a fast-pace work environment with multiple competing priorities and aggressive timelines.
• Key player working with high risk clients and providers.

• My high performance in quality and time to resolve open items was used as a benchmark for the team.
• Became experienced in claims related matters, including identifying root causes.
• Increased productivity and collaboration in a mandatory Medicare outreach process.
• Promoted a one-stop resolution mindset for the team.

Owned the P&L for the Automotive Center located as a subset of the larger retail store. Perform performance reviews, provided extra training, and led a customer focused atmosphere while maximizing profit. While I'm this position I was able to significantly reduce automotive turnaround times by providing necessary materials, proper training, and a fun, but.

Worcester, MA

piloted a company initiative that resulted in exceeding every metric set for the pilot program. Revamped the backroom process, including freight intake and general storage, to maximize productivity and organization. During my time I was recognized by regional leadership as being an exceptional employee with business knowledge beyond my level (this was the.

Leominster, MA

Leominster, MA

Retail associate in the Lumber and Building Materials department.