Jonathan Walder Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Responsible for managing all day-to-day content requests, ensuring that they are being prioritized, scheduled and produced in a timely matter.• Help prioritize requests based on upcoming deadlines and facilitate the lines of communication between channel owners and production partners to ensure on time delivery.• Guide stakeholders through change management to support them through workflow transformations.• Successfully trained and managed team of 5 copywriters achieving project and SEO goals each quarter.

• Works with stakeholders within all business functions to align online product onboarding and maintenance technology solutions (MDM) with business strategies. This includes research and analysis, accurately and clearly defining user requirements and processes, and liaising with the users.• Support the Product Manager during all phases of the process, adhering to a structured Agile product management methodology.• Accountable for backlog prioritization based on overall strategy, business objectives and time.• Participate in agile processes such as stand-ups, story grooming, sprint planning and retrospectives to ensure the team has a clear understanding of priorities• Participate in the systems implementation process by reviewing acceptance criteria, UAT strategy and providing post-implementation support.• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.

Toronto, Ontario, Canada

Toronto, Canada Area

• Act as a leader and innovator when establishing online digital promotion processes.• Work with UX and Marketing teams to ensure URLs, web landing pages and online digital promotions are functional and SKUs are categorized for annual online major events.• Deploy and QA online digital promotions (BOGOs, Buy More Save Mores, Bulk Pricing).• Provide monthly reports on online digital promotions and major online events sales performance.• Provide training and support to the offshore digital execution team.• Work with IT to improve system functions.

Toronto, Canada Area

Responsible for the ongoing product maintenance of the Home Depot Canada website.• Primary contact for product content changes on the Home Depot Canada website.• Responsible for coordinating and executing ongoing online product maintenance activities from updating and fixing content, pricing and other digital assets.• Work directly with the Onboarding team, Customer Care team, Online Merchants and offshore team to streamline and improve the online product maintenance process.• Coordinate and manage (daily, weekly, monthly and adhoc) cleanse activities, and process improvements with internal and offshore teams.• Designed custom/branded Zendesk portal for Home Depot Canada Vendors to easily self-serve product maintenance and onboarding requests.• Monitor Zendesk tickets from Vendors and internal business partners and adhere to SLAs.• Monitor and at times managed the off-shore team to ensure tasks are completed on time and correctly. Provided training, and guides when necessary.

Toronto, On

Responsible for the ongoing maintenance of the Bluenotes website• CMS administration and troubleshooting on Magento platform• Inventory management for Ecommerce business • Coordinate product photography of merchandise for the site and external communications• Maintain images, descriptions, and copy for online product database• Manage product pricing markdowns and promotions within the Ecommerce website • Code, test and deploy email marketing via Exact Target• Implement email audience segmentation strategies• Maintain email database of POS and website email captures, following CASL guidelines• Update marketing on website regularly ensuring it is relevant, effective and featuring current pricing and promotions• Preparation, analysis and evaluation of weekly reports, including inventory and site traffic statistics