In this role, I lead property maintenance projects for an expansive apartment community with 640 units, previously overseeing maintenance functions for two properties with 400+ units. I direct a team of 5 maintenance team members delivering dozens of work orders weekly in a high-volume, fast-paced environment. I also orchestrate all aspects of project management for routine maintenance, complex repairs, and renovation projects including vendor negotiation, subcontractor review and oversight, project execution, scheduling, regulatory compliance, and safety programs. KEY CONTRIBUTIONS: ☑ Igniting a culture of accountability and loyalty, coaching the team to retain 85%+ YOY☑ Improving the resident experience, closing out tickets in <2 days on average ☑ Steering capital projects, overseeing the MM$ renovation of 34 buildings to include installing decks, renovating cabinetry, fixtures, walls, flooring, and bathrooms, and installing appliances ☑ Coordinating efforts with subcontractors, working across trades including floor, painting, exterior work, electrical, and plumbing; achieved full approval on external inspection of the pool deck ☑ Maintaining supply and equipment inventory as well as the shop ☑ Procuring supplies and materials for all maintenance, turnkey, and renovation projects ☑ Delivering hundreds of unit inspections each quarter, including inspecting interior units, common areas, grounds, and exterior areas☑ Elevating safety standards, accomplishing an incident-free safety record during the past two years

Launching and leading a home remodeling, renovation, and maintenance company, I steered all aspects of operations, customer service, construction project management, maintenance services, budgeting and billing, subcontractor oversight, and safety programs. I also subcontracted electrical and plumbing work to licensed tradesmen, scheduled subcontractors, and regulated workflows to assure timely completion.KEY CONTRIBUTIONS: ☑ Delivered several construction projects each month including general renovations (sheetrock, fixtures, painting, cabinetry, exterior work), bathroom remodeling, and a commercial space buildout ☑ Concisely and clearly communicated with cross-functional teams to ensure timely project execution ☑ Excelled at customer relations, acquiring 100% of projects through referrals alone ☑ Sustained a perfect safety rating with zero incidents

Heading critical areas of property maintenance programs as the second-in-command for a 300-unit apartment complex, I supported the maintenance supervisor with large capital projects, renovations, supply procurement, inventory, and budget preparation and oversight. I also maintained the bowling alley and other common areas and executed preventative maintenance of HVAC and life safety systems. KEY CONTRIBUTIONS: ☑ Trained the new maintenance supervisor in key areas of responsibility ☑Played a pivotal role in sustaining the highest caliber of resident satisfaction to retain 80-90% YOY ☑ Implemented light plumbing tasks including stoppages, fixture replacements, and water heater repairs/maintenance ☑Elevated community standards by ensuring curb appeal through building & ground maintenance ☑Contributed to executing a 6-month $105K+ capital project to update the pool deck/grill including assisting with the budget☑ Maintained EPA documentation as well as preventative maintenance logs and reports ☑ Responded to emergencies while maintaining composure and exceptional customer service

Embarked on a short-term role to deliver preventive maintenance and repairs for a large property group.

Demonstrating strong leadership and management skills, I delivered maintenance projects for an apartment complex with 200+ units. KEY CONTRIBUTIONS: ☑Supported management on process improvements, service delivery, customer satisfaction, safety programs, and reporting responsibilities☑ Implemented 50-60 maintenance tickets per week, closing out 95%+ in