Jonathan Walters Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

- Implementation of new touring product - Budget management – set up and implementation of program budgets - Negotiating rates & contracts with suppliers for touring programs- Managing tour programs whilst on the road, including crisis handling when required- Managing a team of Journey Directors who operate the tour on the road- Managing aircraft operations for touring product - Writing passenger itineraries & other passenger documentation - Assistance in brochure production with the marketing team- Processing supplier invoices with the accounts team, ensuring they match up with budgets- On the road research finding new product including attending tradeshows- Liaising with suppliers with the operation of touring programs – including rooming lists, group movements, dining requests, special needs etc.- Managing tour departures at various airports- Liaising with the reservations team to ensure passengers special needs/travel requirements are met

Bondi Junction

- Working within a team, loading all AAT Kings product into our database, ensuring our reservations staff can locate and sell this product. - Liasing with contracts managers and suppliers with any product enquiries - Working as a helpdesk/support to our reservations team, international and interstate offices with any issues they have with our reservation system.- Escalating issues to a higher point if our team cannot resolve issues.

Sydney, Australia

- Trained Inbound Helpdesk Consultant for GSA agents (main role)- Trained on Qantas Holiday booking reservations system - Calypso- Trained travel manager- Product Loader into Qantas Holidays Product System – QH Connect- Helpdesk agent for Qantas Airways crisis/delay handing for domestic & international flights- PA to Australasia account manager

Sydney, Australia

- PA to visitor services manager and coordinator- PA to group communications public relations team - Call Centre operator - Brochure movement and management- Training Travel Consultant at Sydney Visitor Centre, Sydney Airport- Customer Service Officer at Sydney International Airport Information desk

Certificate Iii In Visitor Services

Education record