Jonathan Watson Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

Elevated to the role of Director, I continue to drive the learning and development agenda, now with an expanded scope and strategic depth. My responsibilities encompass both the leadership initiatives from my previous role as Senior Manager and new directorial duties:- Strategic Leadership in Learning Program Development: Building upon my experience as.

Dallas/Fort Worth Area

In this strategic leadership role, I am instrumental in driving the learning and development agenda across the organization, aligning it with our broader business objectives. My key responsibilities and achievements include:- Strategic Learning Program Development: I drive the learning and development agenda, aligning it with business objectives.- Team.

Greater Atlanta Area

• Utilize computer and network knowledge by providing technical support to clients in turn developing strong client rapport.
• Diagnose and repair clients' computers converting any potential troubleshooting issues to positive results.
• Installs networks and hardware for clients demonstrating precision and technique in all work.
• Design multiple websites, with knowledge in areas of HTML5, JavaScript, & Flash, ensuring that clients are beyond satisfied.

Dallas/Fort Worth Area

• Developed and implemented training strategies to help drive business goals and objectives.
• Provided support for course development including researching products, providing subject matter expertise, and developing and testing exercises.
• Reviewed and developed slide decks, lab exercises, and other learning materials for technical training offerings/curriculum.
• Delivered classroom and virtual training to a variety of technical audiences.
• Analyzed growth and development of employees through various training techniques.
• Setup and scheduled training webinars using various virtual meeting software platforms.

Dallas/Fort Worth Area

• Visited multiple customers to analyze environments and ensure satisfaction from our products.
• Assured quality for multi-platform releases including websites, applications, and marketing.
• Served as Tier 2 technical support for a wide range of customers and design software including Adobe InDesign & Adobe Photoshop.
• Handled emails, calls, and direct contact with Balfour’s customer base for technical issue resolution.
• Coordinated remote sessions and meetings for customer specific issues.
• Wrote and designed content utilized for marketing new software.

• Troubleshoots multiple wireless network topologies configured in major hotels, grocery stores, cafes, and more.
• Assists end users in getting connected to wireless networks with several different hardware types.
• Analyzes network environment and determine factors to provide an efficient system.
• Remotely helps owners and business managers with ensuring that their equipment is suitable for their clients, through identifying failures and upgrade opportunities.
• Configures various forms of hardware, from but not limited to HP gateways, Aruba access points & virtual controllers, Meraki cloud managed access points, Ruckus access points to Cisco switches, to ensure cohesiveness.
• Manages WLAN deployments in multiple stages – configuration, testing, rollout, and maintenance.

• Maintained and increased product knowledge on applicable products/applications via training, documentation and personal research
• Learned to configure and support the process for wireless and VPN connectivity, network addressing, infrastructure design, session management, RADIUS authentication, as well as, general troubleshooting for multiple.
• Provided end user support including login assistance, wireless device support (iPhones, iPad’s, Android Devices, Windows Phone, BlackBerry, etc.), computer troubleshooting, issue resolution and general wireless session.
• Tracked, monitored, and followed up on inquiries or requests to ensure client satisfaction
• Worked closely with the development and test teams to ensure issues are corrected and usability problems are understood
• Escalated call(s) to Tier 2 support group for problem resolution in matters of greater complexity