• Developed and enforced security policies in compliance with industry standards.• Conducted incident response drills to test preparedness and improve response times.• Managed firewall configurations and intrusion detection systems to protect against unauthorized access.• Designed and implemented comprehensive security architectures to safeguard critical systems and sensitive data from emerging cyber threats.• Provided training and awareness programs for employees to foster a culture of security and best practices throughout the organization.• Monitored network traffic and security logs using advanced security information and event management (SIEM) tools to detect and respond to anomalies in real-time.

• Developed and deployed operating systems, applications, and software updates through Intune and MECM, ensuring seamless software distribution and compliance.• Provided Tier 3 support for workstations, printers, and business applications, resolving complex issues and minimizing downtime for end-users.• Conducted research and analysis of commercial off-the-shelf (COTS) solutions, identifying the best fit to meet specific business and technical needs.

• Implemented PC imaging and Image Deployment, troubleshooting for PC\MAC, Network Printing Devices, and Local Printing Devices.• Managed IT functions supporting hardware, software, and network systems.• Utilized remote control tools like LANDesk and Call Tracking systems such as Remedy.

• Provided exceptional customer service and technical support to credit union members for online banking, mobile app navigation, and ecommerce transactions.• Resolved hardware and software issues for credit union staff and customers through various communication channels.• Diagnosed and troubleshooted network connectivity, computer systems, and software applications to ensure uninterrupted service.• Implemented and maintained security protocols to safeguard sensitive customer data and protect against cyber threats.