Jonathan Williams Email & Phone Number

Texas, United States

Texas, United States

Mckinney, Texas, United States

Mckinney, Tx

Mckinney, Texas

Mckinney, Tx

Responsible for store operations, customer conflict resolution, employee management and inventory, warranty and returns management.

Mckinney, Texas

Assist retail and commercial customers with trouble shooting automotive issues by recommending appropriate solutions and providing the necessary parts for resolution. This position includes store management responsibilities, meeting monthly sales quotas, pricing, inventory and resolving customer disputes.

Plano, Texas

Customer facing role managing all pre and post-sale operations including quality assurance, manufacturing/delivery, technical assistance, hardware/software upgrades, technical bulletins, quarterly corporate quality reporting, root cause analysis/resolution communication and customer escalations regarding Comcast Cable West (Texas, Colorado, Utah, California, Oregon and Washington) and Time Warner Cable (Texas and California) providing a single point of contact for the customer

Key focal point for receipt and resolution of customer satisfaction issues brought to our attention by any ALU internal team (Account Team, Program Management and Order Administration), 3rd parties, or the customer directly. Duties and responsibilities include but are not limited to: o Teaming with ALU Account Teams, Program Managers and Customer Technical Advocates to understand and facilitate customer supplier management processes which include coordinating responses and corrective action plans to customer generated report cards or surveys and lead implementation of quality progress reviews with the customer. o Provide early warning identification, progress tracking, and resolution of quality issues identified by various listening posts either internally or directlywith the customer. o Lead quality improvement SWAT teams to drive issue resolution on specific Customer Critical Issues (CCIs) or Watch List Items (WLIs) that require an additional level of focus. o Interface directly with end customers, other ALU organizations and 3rd party suppliers to identify root causes of quality issues and drive corrective actions to prevent them in the future. o Travel to customer sites for Operations Reviews and Report Card reviews resulting from detailed analysis/Corrective Action Plans.

Plano, Texas

Responsible for all customer and internal business escalations from the Program Management Office within the Alcatel-Lucent IPD (Internet Protocol Division)

North America

Managed on site end to end construction, turn up and project completion sign off of the AT&T Lightspeed (UVerse) project within selected Central Offices across North America teaming with Goodman Networks, Scientific Atlanta and Microsoft.• Managed the onsite, end to end build of multiple AT&T U-Verse Video Head End Offices across North America including test and turn-up for final customer deployment.• Managed various sub-contractors and vendors working under the Alcatel-Lucent project plan as agreed to by AT&T resulting in successful project completion with exemplary audit scores.

Plano, Texas

Team Lead and Direct report to the Vice President of Quality for Alcatel North America regarding the Fixed Solutions Division, Optical Network Division, Wireless Transmission Division and Mobile Communications Group. Quality support is also provided for the Access Network Division and Internet Protocol Division.

Plano, Texas

Provide a single point of contact for post PO customer issues, provide implementation/service related needs, coordinate system delivery, service delivery, problem resolution, and customer meetings, and the escalation of customer concerns or issues 24/7.

Plano, Texas

Responsible for all pre-sales activities regarding the MegaHub 600E and ES series class four voice switch. These activities included: Design of customer network configurations Product pricing and applied discounts Final pricing negotiations Customer presentations regarding product information and network solution diagrams Customer supply agreement negotiations Business case studies

1400 Wilson Creek Parkway, Mckinney, Texas 75069

Coordinated and activated the Cisco Networking Academy at McKinney High School. Trained and prepared 11th and 12th grade students for the Cisco Certified Network Associate exam as well as taught Business Law, Accounting, Introduction to Business, Marketing & Finance, High Performance Work Teams and Keyboarding.

Mckinney, Texas

Commercial heavy equipment and farm tractor / equipment technician from 1983 to 1986 focusing on end to end repair from engine rebuilds to basic maintenance including lawn & garden equipment.

Bachelor Of Science Business Administration With Secondary Teaching Certification, Business Administration And Management, General

Activities and Societies: Pi Kappa Alpha FraternityB.S., Business Administration with a Secondary Teaching Certification.  President’s.

Associate'S Degree, Business Administration And Management, General

 Received certification as a Cisco Certified Academy Instructor and Cisco Certified Network Associate.

Technical, Diesel Truck Mechanics

• Honor Graduate o Diesel Engine Overhaul & Repair o Diesel and Gasoline Fuel Systems o Automotive and Truck Electrical Systems o.