Key Responsibilities: Managed budgets, led Safety team operations for ramp, focus on customer satisfaction, fostered employee satisfaction, and process improvement in operations, developed teamwork within multiple business units at the operations, and collaborate with all support teams• Launched largest Air location for Amazon Air in the world. Key stake holder in Ramp operations on 1D Air. This included network standard, 4 corner alignment between all shifts, and being Process Path owner for Ramp Flow operations launching from 3 flights to 20 flights a day in 6 months.• Managed logistic operations on the ramp, which included multiple tracking systems, chime rooms, carrier access, maintenance, liaison with sort facility, network/network planning, AGOM• Chairman of Safety committee for entire shift, coordinate with stakeholders on network communication on safety standards on ramp, reviewed policies and procedures on best practices, and review category violations.• Builds and executes daily/weekly/quarterly shift plans within 5% of regional goals through forecast reviews, determining productivity requirements.• Manages safety, quality, and productivity, leading a team of 7salaried managers and 200+ indirect employees

Key Responsibilities: Managed budgets, conducted contract negotiation, assured customer satisfaction, achieved growth, fostered employee satisfaction, optimized union relations, promoted a safety culture, and developed teamwork. Managed a team of 39 managers and delivered on all 5 Key Performance Indicators• Created and implemented territory development and business retention strategies to consistently surpass regional growth targets. Increased revenue by a minimum 20% yearly• Oversaw strategic direction by managing key accounts, assessing financial performance and data modeling, coaching and mentoring site teams, and recommending innovative service programs.• Coordinated budget management by identifying optimal ROI opportunities and cost-saving strategies, implementing plans to exceed financial objectives, and analyzing payments/funding status.• Spearheaded revenue management initiatives by building forecasts, establishing customer retention programs.• Streamlined multi-site service operations by developing customer-focused management controls, driving continuous improvement processes, and constantly elevating quality assurance at each location• Planned, developed and operated customer and internal strategies for the retention of existing contract scope and the expansion of new business. 2021 (transitioned 18 new accounts, $700K revenue, 150 new employee)

• Transitioned 400k Sq. Ft., 50+ employees and expanded account by 17% during the first year of business operations and another 50% after year 2.• Prepared, reviewed, and delivered quarterly business reviews by maximizing value of client partnerships, monitoring competitive financial services, and directing marketing activities• Oversaw inventory control management by aligning site supply/demand, ensuring consumable replenishment, purchasing and receiving orders and fostering productive relationships with external vendors and customers.• Optimized process workflows and direct/subcontractor communications for daily on-site activities, SOW changes, process improvements, and additional service opportunities.

Directly managed team of 30+ employees in 20 buildings across a college campus facility, and served as the direct facility operations contact for POC relations including complaint management and employee retention