Central Reservation Agent • Answer and assist all incoming callers by providing travel information, itinerary and pricing for Big White vacations and trips. • Direct reservations of accommodation, activities and services including amendments, additions and cancellations. • Ensure accurate information is provided to all clients with respect to all Big White Central Reservation products and promotions.• Ensure all reservations made adhere to Big White Central Reservations payment and cancellation policies. Transportation Coordinator • Responsible for scheduling all Big White Daily Airport shuttles, bus overflows and taxis between Kelowna Airport or Greyhound Bus Station and Big White Ski Resort. • Ensure drivers are scheduled for their daily runs while paying attention to hours worked. • Reconcile monthly accounts for the different bud companies, Kelowna Cabs and delayed luggage for each airline. • Work closely with the Duty Managers to ensure the Bellman are scheduled correctly for the arrival of large buses to direct guests and luggage to their accommodation.

• Responsible for developing and training Golf Shop Associates on tee time booking and check in procedures, merchandising and inventory of products, and customer service.• Responsible for scheduling, and merchandise and inventory control within the Golf Shop Department.• Liaising with the Golf Event Coordinator on all golf event requirements in accordance with the Banquet Event Orders.• Ensuring all procedures are followed as to Silvertip Resort standards. • Responsible for opening and closing of the Golf Shop.

• Responsible for the opening and closing of the whole venue, including gaming, bar and restaurant.• Entrusted with maintaining and reconciling a safe balance of $30,000 for gaming, bar and restaurant.• Responsible for scheduling, ordering, inventory, and maintaining relations with suppliers.• Maintained daily and monthly stocktake for all bar and restaurant inventory. • Responsible for all cellar control, training and cleanliness. • Investigated and resolved quality- control issues.• Programmed Swiftpos with all menu items and maintained the programs on a daily basis.• Managed a team of 20 staff members through training and rostering.

• Responsible for all AV requirements within in the venue. • Successfully organized and managed numerous functions, including a major wrap up party for one of Gold Coasts leading Production Companies. • Managed a team to ensure all functions ran smoothly and to the customers satisfaction.

• Responsible for providing organizational and operational support in the development and execution of golf events, weddings and functions.• Maintaining accurate and up‐to‐date records and files for all events. • Managing collateral production of materials necessary for social groups, wholesaler, corporate golf events, functions and weddings.• Create proposals, contracts and invoices for clients, sponsors and vendors under the direction of the Golf Events Manager & Events Executive.

• Ensuring that each customer receives outstanding service by providing a friendly and welcoming atmosphere.• Entrusted with managing a team during weddings and functions with a maximum of 250 guests.• Gained knowledge of Micropower Integrated Business Solutions and Micropower Back of House. • Responsible for all cellar control, training and cleanliness. • Managing day to day activities by ensuring there is sufficient amount of staff rostered for the day.

• Being the first point of contact for all guests arriving at the clubhouse through concierge. • Ensuring all golfers are keeping up with pace of play and the etiquette of the golf club.• Entrusted with the management of the golf cart fleet.

• Helped with the running of numerous golf events which included the BMW Golf Cup International World Final and the NIKE Blue Canyon Open.• Supported all departments, which included Club Management, Golf Management and Course Management.• Gained knowledge from constantly wanting to learn new things around the golfing industry.

• Created numerous cocktails that featured on the menu and were recommended by staff and customers.• Organised Sunday @ the Rrose which successfully raised over $1000 for Cystic Fybrosis.• Entrusted with the responsibility of opening and closing the bar.