Jonathan Woon Email & Phone Number

Kelowna, BC, Canada

• Central Reservation Agent
• Answer and assist all incoming callers by providing travel information, itinerary and pricing for Big White vacations and trips.
• Direct reservations of accommodation, activities and services including amendments, additions and cancellations.
• Ensure accurate information is provided to all clients with respect to all Big White Central Reservation products and promotions.
• Ensure all reservations made adhere to Big White Central Reservations payment and cancellation policies. Transportation Coordinator
• Responsible for scheduling all Big White Daily Airport shuttles, bus overflows and taxis between Kelowna Airport or Greyhound Bus Station and Big White Ski Resort.

Canmore, AB, Canada

• Responsible for developing and training Golf Shop Associates on tee time booking and check in procedures, merchandising and inventory of products, and customer service.
• Responsible for scheduling, and merchandise and inventory control within the Golf Shop Department.
• Liaising with the Golf Event Coordinator on all golf event requirements in accordance with the Banquet Event Orders.
• Ensuring all procedures are followed as to Silvertip Resort standards.
• Responsible for opening and closing of the Golf Shop.

Gold Coast, Australia

• Responsible for the opening and closing of the whole venue, including gaming, bar and restaurant.
• Entrusted with maintaining and reconciling a safe balance of $30,000 for gaming, bar and restaurant.
• Responsible for scheduling, ordering, inventory, and maintaining relations with suppliers.
• Maintained daily and monthly stocktake for all bar and restaurant inventory.
• Responsible for all cellar control, training and cleanliness.
• Investigated and resolved quality- control issues.

Gold Coast, Australia

• Responsible for all AV requirements within in the venue.
• Successfully organized and managed numerous functions, including a major wrap up party for one of Gold Coasts leading Production Companies.
• Managed a team to ensure all functions ran smoothly and to the customers satisfaction.

Gold Coast, Australia

• Responsible for providing organizational and operational support in the development and execution of golf events, weddings and functions.
• Maintaining accurate and up‐to‐date records and files for all events.
• Managing collateral production of materials necessary for social groups, wholesaler, corporate golf events, functions and weddings.
• Create proposals, contracts and invoices for clients, sponsors and vendors under the direction of the Golf Events Manager & Events Executive.

Gold Coast, Australia

• Ensuring that each customer receives outstanding service by providing a friendly and welcoming atmosphere.
• Entrusted with managing a team during weddings and functions with a maximum of 250 guests.
• Gained knowledge of Micropower Integrated Business Solutions and Micropower Back of House.
• Responsible for all cellar control, training and cleanliness.
• Managing day to day activities by ensuring there is sufficient amount of staff rostered for the day.

Gold Coast, Australia

• Being the first point of contact for all guests arriving at the clubhouse through concierge.
• Ensuring all golfers are keeping up with pace of play and the etiquette of the golf club.
• Entrusted with the management of the golf cart fleet.

Phuket, Thailand

• Helped with the running of numerous golf events which included the BMW Golf Cup International World Final and the NIKE Blue Canyon Open.
• Supported all departments, which included Club Management, Golf Management and Course Management.
• Gained knowledge from constantly wanting to learn new things around the golfing industry.

Melbourne, Australia

• Created numerous cocktails that featured on the menu and were recommended by staff and customers.
• Organised Sunday @ the Rrose which successfully raised over $1000 for Cystic Fybrosis.
• Entrusted with the responsibility of opening and closing the bar.

Diploma, Golf Management

Bachelor’S Degree, Business Management, Majoring In Hospitality Management And Events Management