Jonathan Yancy Email & Phone Number

Allen, Texas, United States

Over nearly three years, I've excelled as a Customer Care Specialist at Experian, specializing in Salesforce to optimize service delivery. As a Tier 2 Dispute Resolution Specialist and Fraud Dispute Analyst, I've resolved complex credit and fraud issues. Additionally, I've provided comprehensive training, excelled as a Rent Bureau Specialist, and ensured compliance with credit regulations, consistently elevating consumer satisfaction and maintaining data integrity.Key Contributions: • Proficiently navigating and leveraging Salesforce software, a widely adopted platform in the industry, to streamline customer interactions and enhance service efficiency.• Currently delivering exceptional customer care services in a remote work environment for almost three years, utilizing tools such as Global Protect and VMWare to ensure seamless connectivity and productivity.• Tier 2 Dispute Resolution Specialist managing complex credit disputes, providing expert resolution; elevated from Tier 1 dispute agent.• Fraud Dispute Analyst investigating and resolving high-stakes fraud disputes; advanced from Tier 2 to the Fraud Department.• Conduct comprehensive training for new rent department agents, ensuring a seamless onboarding process.• Rent Bureau Specialist specializing in resolving consumer rent report disputes, showcasing adaptability through departmental transitions.• Educate consumers on effective dispute management, providing immediate resolution options and enhancing overall consumer satisfaction and understanding.• Ensure compliance with Fair Credit Reporting Act and credit regulations, meticulously processing dispute requests, maintaining data integrity, and collaborating with financial institutions for investigation validation.

Dfw Airport

Contributing to Delta's success, managed 70 daily calls, ensuring seamless reservations, cancellations, and delays compliance. Recognized for top sales performance in 2019 and achieving $815,000 in 2020. Consistently ranked as the top employee for call-handling efficiency among 200 colleagues, showcasing exceptional customer service prowess. Key Contributions: • Managed 70 daily calls, processing reservations, cancellations, and delays for Delta Airlines, ensuring compliance with regulations.• Researched and resolved customer inquiries promptly via phone and online support, adhering to government and corporate regulations.• Facilitated international and domestic air travel arrangements efficiently through telephone communication.• Achieved top sales performance in 2019 Delta Training Class, exceeding $815,000 in 2020 for flights, upgrades, and services.• Ranked as the top employee for call-handling time among 200 colleagues, demonstrating efficiency and effectiveness in customer service.

Addison, Texas

As an accomplished Account Executive at Canon Solutions America in Dallas from Apr 2015 to Oct 2019, I excelled in Salesforce utilization for streamlined sales processes. Recognized as "Rookie of the Year" in January 2016 and achieving the #1 salesman ranking in July 2017, I demonstrated exceptional dedication and top-tier sales proficiency. With proven success in managing relationships and implementing strategic approaches, I consistently surpassed individual quotas, achieving a remarkable 76% in 2017.Key Contributions: • Utilized Salesforce software proficiently to streamline and optimize sales processes. Proven expertise in leveraging Salesforce for efficient customer relationship management, lead tracking, and data analysis.• Earned the title of "Rookie of the Year" in January 2016, highlighting exceptional performance and dedication.• Attained #1 salesman ranking in the Dallas office for July 2017, demonstrating top-tier sales proficiency.• Successfully managed relationships with suppliers, internal clients, and community partners to enhance overall business connections.• Implemented creative and resourceful strategies, contributing to a 76% individual quota achievement in 2017 and sustained goal-oriented focus.

Irving Texas

As Associate Manager at Hertz Corporation, I achieved three-time recognition as Central Region "Top Performer," exceeding sales targets and ranking #5 for Top Payout. Generated $14,446 in service revenue, maintained a $1,000 per transaction average, and led team development while ensuring exceptional customer service and meeting deadlines. • Achieved three-time recognition as Central Region "Top Performer" in sales, consistently surpassing targets and delivering top payouts.• Ranked #5 among 300+ salesmen in Central Region for Top Payout in July 2014, showcasing exceptional sales and revenue contributions.• Generated $14,446 in service revenue individually for September 2014, contributing to overall team success and profitability.• Spearheaded efforts to maintain a store average of $1,000 per transaction, leading the region and enhancing overall sales performance.• Ensured high standards of customer service, overseeing team development, meeting deadlines, and achieving targets without compromising service quality.