Jonathan Yancy Email & Phone Number

Allen, Texas, United States

• Over nearly three years, I've excelled as a Customer Care Specialist at Experian, specializing in Salesforce to optimize service delivery. As a Tier 2 Dispute Resolution Specialist and Fraud Dispute Analyst, I've.
• Proficiently navigating and leveraging Salesforce software, a widely adopted platform in the industry, to streamline customer interactions and enhance service efficiency.
• Currently delivering exceptional customer care services in a remote work environment for almost three years, utilizing tools such as Global Protect and VMWare to ensure seamless connectivity and productivity.
• Tier 2 Dispute Resolution Specialist managing complex credit disputes, providing expert resolution; elevated from Tier 1 dispute agent.
• Fraud Dispute Analyst investigating and resolving high-stakes fraud disputes; advanced from Tier 2 to the Fraud Department.
• Conduct comprehensive training for new rent department agents, ensuring a seamless onboarding process.

Dfw Airport

• Contributing to Delta's success, managed 70 daily calls, ensuring seamless reservations, cancellations, and delays compliance. Recognized for top sales performance in 2019 and achieving $815,000 in 2020. Consistently.
• Managed 70 daily calls, processing reservations, cancellations, and delays for Delta Airlines, ensuring compliance with regulations.
• Researched and resolved customer inquiries promptly via phone and online support, adhering to government and corporate regulations.
• Facilitated international and domestic air travel arrangements efficiently through telephone communication.
• Achieved top sales performance in 2019 Delta Training Class, exceeding $815,000 in 2020 for flights, upgrades, and services.
• Ranked as the top employee for call-handling time among 200 colleagues, demonstrating efficiency and effectiveness in customer service.

Addison, Texas

• As an accomplished Account Executive at Canon Solutions America in Dallas from Apr 2015 to Oct 2019, I excelled in Salesforce utilization for streamlined sales processes. Recognized as "Rookie of the Year" in January.
• Utilized Salesforce software proficiently to streamline and optimize sales processes. Proven expertise in leveraging Salesforce for efficient customer relationship management, lead tracking, and data analysis.
• Earned the title of "Rookie of the Year" in January 2016, highlighting exceptional performance and dedication.
• Attained #1 salesman ranking in the Dallas office for July 2017, demonstrating top-tier sales proficiency.
• Successfully managed relationships with suppliers, internal clients, and community partners to enhance overall business connections.
• Implemented creative and resourceful strategies, contributing to a 76% individual quota achievement in 2017 and sustained goal-oriented focus.

Irving Texas

• As Associate Manager at Hertz Corporation, I achieved three-time recognition as Central Region "Top Performer," exceeding sales targets and ranking #5 for Top Payout. Generated $14,446 in service revenue, maintained a.
• Achieved three-time recognition as Central Region "Top Performer" in sales, consistently surpassing targets and delivering top payouts.
• Ranked #5 among 300+ salesmen in Central Region for Top Payout in July 2014, showcasing exceptional sales and revenue contributions.
• Generated $14,446 in service revenue individually for September 2014, contributing to overall team success and profitability.
• Spearheaded efforts to maintain a store average of $1,000 per transaction, leading the region and enhancing overall sales performance.
• Ensured high standards of customer service, overseeing team development, meeting deadlines, and achieving targets without compromising service quality.