Start working in Canadian Diabetes Association in Jan 2015.* Provide daily IT technical support of any software, hardware, network issues including desktop, laptop, printer, mobile device, Citrix, Macfee antivirus, Palo Alto and Cisco VPN to more than 600 users in all Canadian offices;* Maintain and monitor IT system performance and support Infrastructure team working on various server issues.* Organize user orientation and training of Sharepoint, Office 365, policies and IT Security;* After hours on call to support critical business operations. * Assist Application Specialists to support users in various application programs.

I joined into Jolera as System Engineer on Jan 25, 2010.Very proud to offer services to many non-profit organizations in Canada such as UnitedWay, Plan Canada, Right To Play, St Chris House, etc, etc.System EngineerJoleraJan, 2010 – Jan 2011 Toronto, ONSystem Support ProfessionalJoleraJan, 2011 – Jan 2012 Toronto, ONSystem Support Professional, Tier2Jan, 2012 – Toronto, ON-Maintained and configured various server environments such as:-Windows Server 2000, 2003, 2008-Blackberry Enterprise Server 4.X, 5.X-Exchange Server 2003, 2007, 2010-Active Directory for Server 2003, 2008-Juniper and Sonicwall firewall/router-Microsoft SharePoint 2007, 2010-ESX Server 4.X, VSphere 4.X-Citrix XenServer 4.X, 5.X-Citrix XenApp- Maintained and configured desktop environments such as:-Windows operating system including Windows 7 and 8-Cisco projects-VMWare ThinApp, VMWare Workstation, VMWare Fusion, Zimbra-Blackberry Desktop/Device Manager -Citrix XenApp and Citrix XenDesktop 4.X, 5.X-Investigated server and system crashes; -Maintained backup systems including Veritas, Acronis and online solutoin-Microsoft Office software support -Client's 3rd party application program support including ADP, Ceridian, Quickbook and phone system

XBASE provides an extensive range of professional services on IT issues, including network design and implementation, server technology, security audits, business analysis, software selection, application development, relocation services, and interim IT staffing. I am working as a team member to serve various clients including business and non-profit organizations such as JVS Toronto and YMCA Canada.