Lead a of team of 10 IT professionals in Optimizing network operations by monitoring, troubleshooting, and completed IT upgrade projects on time.Utilized source code control for tracking configurations and changes.Improved overall user experience through support, training, troubleshooting,improvements, and communication of system changes.Designed and evaluated WAN and LAN connectivity technologies

Configured, tested and maintained 15 network sites, accomplishing completed projects.Generated production graphs and analyzed production trends using Solar Winds.Provided help desk/remote support while Implemented firewalls, two-factor authentication and antivirus software for networks supporting 450 users.Provided preventive maintenance for servers, storage equipment and software.

Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking for 475 users.Documented and analyzed processes and procedures and adhered to regulatory guidance.Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development to achieve proficient understanding for the staff.Deployed, monitored and maintained system installation, upgrades and network integration to achieve completed projects with 15% total cost savings.