Jonathan C. Email & Phone Number

• Install and configure operating systems and software applications.• Set up hardware components and network devices.• Monitor system performance and troubleshoot issues.• Perform regular system updates, patches, and upgrades.• Create and manage user accounts and permissions.• Provide technical support and training to end-users.• Document and track changes to system configurations and updates.• Maintain detailed documentation of system configurations, procedures, and… Show more • Install and configure operating systems and software applications.• Set up hardware components and network devices.• Monitor system performance and troubleshoot issues.• Perform regular system updates, patches, and upgrades.• Create and manage user accounts and permissions.• Provide technical support and training to end-users.• Document and track changes to system configurations and updates.• Maintain detailed documentation of system configurations, procedures, and issues.• Provide advanced technical support for hardware, software, and network issues.• Resolve complex system problems and outages. Show less

Tempe, Arizona, United States

• Monitor infrastructure for uptime and performance, promptly responding to automated alerts andexecuting approved scheduled work.• Collaborated with engineering teams to successfully resolve complex issues in our infrastructure oralerting.• Implemented security patching in Linux environments, using Ansible scripts across multiple computingplatforms while strictly adhering to service level agreements and complying with change controlpolicies.• Demonstrated… Show more • Monitor infrastructure for uptime and performance, promptly responding to automated alerts andexecuting approved scheduled work.• Collaborated with engineering teams to successfully resolve complex issues in our infrastructure oralerting.• Implemented security patching in Linux environments, using Ansible scripts across multiple computingplatforms while strictly adhering to service level agreements and complying with change controlpolicies.• Demonstrated exceptional proficiency in supporting Linux, Hadoop, LDAP Security Administration, andVMWare vSphere.• Streamlined and documented procedures for both common and intricate troubleshootingcomplications.• Meticulously documented all encountered technical issues with utmost precision.• Mentored offshore resources on Standard Operating Procedures to ensure processes are followedcorrectly to minimize impacts and provide exceptional support for end users. Show less

Tempe, Arizona, United States

• Provided technical support to maintain stable and highly available systems, effectively preventing anyadverse impacts to our Infrastructure.• Developed and contributed innovative ideas to our automation initiatives, aiming to minimize laboriousmanual tasks and offer self-service options for business partners.• Proficiently managed and administered day-to-day operations of the IT infrastructure.• Served in a shift lead capacity ensuring scheduled work was implemented on… Show more • Provided technical support to maintain stable and highly available systems, effectively preventing anyadverse impacts to our Infrastructure.• Developed and contributed innovative ideas to our automation initiatives, aiming to minimize laboriousmanual tasks and offer self-service options for business partners.• Proficiently managed and administered day-to-day operations of the IT infrastructure.• Served in a shift lead capacity ensuring scheduled work was implemented on time in line with changemanagement processes and meeting all Service level agreements.• Served as mentor to junior analysts and provided on the job training on the systems and processes wesupported.• Monitored Triage chat for alerts involving my team and provided timely response while suggestingsolutions and engaging relevant engineering teams. Show less

Tempe, Arizona

• 2nd level hardware support• Managed time between assigned work, major projects, and escalated tickets.• Provided hands on troubleshooting support to an office with over 3000 employees.• Assisted with installation of all Wireless access points on campus as well as the installation of thenetwork switches in the data closets and the Ethernet connections.

Serving as first-level contact for inbound phone sales.Communicating with customers and associates over the telephone.Coordinating or participating in special projects or committees.