Jonathan C. Email & Phone Number

• Install and configure operating systems and software applications.
• Set up hardware components and network devices.
• Monitor system performance and troubleshoot issues.
• Perform regular system updates, patches, and upgrades.
• Create and manage user accounts and permissions.
• Provide technical support and training to end-users.

Tempe, Arizona, United States

• Monitor infrastructure for uptime and performance, promptly responding to automated alerts andexecuting approved scheduled work.
• Collaborated with engineering teams to successfully resolve complex issues in our infrastructure oralerting.
• Implemented security patching in Linux environments, using Ansible scripts across multiple computingplatforms while strictly adhering to service level agreements and complying with change controlpolicies.
• Demonstrated… Show more
• Demonstrated exceptional proficiency in supporting Linux, Hadoop, LDAP Security Administration, andVMWare vSphere.
• Streamlined and documented procedures for both common and intricate troubleshootingcomplications.

Tempe, Arizona, United States

• Provided technical support to maintain stable and highly available systems, effectively preventing anyadverse impacts to our Infrastructure.
• Developed and contributed innovative ideas to our automation initiatives, aiming to minimize laboriousmanual tasks and offer self-service options for business partners.
• Proficiently managed and administered day-to-day operations of the IT infrastructure.
• Served in a shift lead capacity ensuring scheduled work was implemented on… Show more
• Served in a shift lead capacity ensuring scheduled work was implemented on time in line with changemanagement processes and meeting all Service level agreements.
• Served as mentor to junior analysts and provided on the job training on the systems and processes wesupported.

Tempe, Arizona

• 2nd level hardware support
• Managed time between assigned work, major projects, and escalated tickets.
• Provided hands on troubleshooting support to an office with over 3000 employees.
• Assisted with installation of all Wireless access points on campus as well as the installation of thenetwork switches in the data closets and the Ethernet connections.

Serving as first-level contact for inbound phone sales.Communicating with customers and associates over the telephone.Coordinating or participating in special projects or committees.