Jonathan Baltz Email & Phone Number

Mount Prospect, IL, US

Aurora, IL, US

St Louis Park, Minnesota, US

• Design, implement, test, and deploy improvements utilizing Apex, Lightning Web Components and related development technologies
• Lead the ongoing support and improvement of our Salesforce Health Cloud instance and the connections to other systems closely integrated with Salesforce
• Build custom applications for the care team in both Salesforce and the web to serve staff, members’ families and their greater support team

New York, New York, US

• Conferred with various stakeholders to define functional requirements necessary to design and develop a new system for users to view account transactions using Lightning Aura Components resulting in decreased customer.
• Modernized automated functionality within a Salesforce environment by migrating existing workflows and processes into Salesforce Flows without client disruption, reducing the amount of metadata necessary to maintain
• Coached and educated development team members in the use of next generation Salesforce development tools and best practices through training sessions, architecture discussions and code reviews

Chicago, IL, US

• Designed and developed a partner community for an automobile parts company that included B2B sales and customer support and integrated with their newly-implemented SAP backend
• Commended by the Salesforce Practice for helping solve a lingering issue on a project for a health care client involving attachments, sharing rules and functionality available in the Salesforce Lightning Experience.
• Improved efficiency and prevented unnecessary record updates for a higher education client by writing a data integration utility that checks for changes in multiple tables within an external database before pulling the.

• Designed the architecture and helped develop a call center application using Salesforce and Twilio that allowed communication with more leads and saved $70K through the ability to leave a vendor
• Created a Salesforce Lightning Component application in Heroku using node.js that condensed the time between a client hire and their initial contact with their attorney, increasing customer satisfaction by 50%
• Integrated 3rd party tools with our Salesforce organization allowing existing processes to obtain more clients by decreasing the amount of contact with leads before hire

• Responsible for the design and development of four Salesforce communities that are used by soccer referees, coaches and teams throughout the United States
• Lead client meeting where project solutions were presented, processes were explained and prototypes were demonstrated
• Collaborated with the development teams of 3rd-party apps from the AppExchange to ensure that there was no gap between the app they provided and the solution the client wanted

Seattle, WA, US

• Worked with multiple project teams on a single client to ensure the migration of data from various legacy systems is correctly populated in a Salesforce environment
• Created a scheduled review system in Salesforce which assisted representatives in a compliance required process by coordinating their subsequent reviews
• Discussed with clients the impediments their current Salesforce environment would cause and provided improvements that would increase productivity and efficiency

Chicago, Illinois, US

• Led a development team to create an order entry system through Salesforce.com with a.NET backend, granting users the authority to enter sales orders without connecting through a VPN
• Categorized products, allowing several sales groups to obtain a greater understanding of the company's offerings and align strategies through reports and dashboards
• Worked closely with multiple European teams to transition from their existing CRM systems to a consolidated Salesforce.com organization

Chicago, IL, US

• Documented functional specifications and requirements by organizing detailed discussions with stakeholders and users, where no preventable rework was necessary after the initial demo
• Developed custom user interface pages using Visualforce to present solutions to clients that integrated natively with Salesforce.com, solved their problems, and were custom designed to fit their branding
• Built a custom Force.com process that generated Lead and Task records from incoming email notifications sent from a data vendor, which resulted in quick adoption of the solution

Chicago, IL, US

• Compiled Functional Requirements for Salesforce.com developers and created Test Cases to verify custom VisualForce and APEX functionality through a comprehensive review of client documents
• Determined underlying reasons for defects occurring in various Force.com, Adobe AIR and browser-based application by participating in code reviews with developers
• Streamlined the defect management process by identifying errors and modifying Data Entity Models and Configuration settings, reducing the time to production
• Assisted with the development of a public donation website, integrating Salesforce.com and Amazon Web Services cloud technologies with the Facebook, Twitter and LinkedIn

Toronto, ON, CA

• Managed teams of onsite and offshore quality assurance team members to ensure timely and accurate project completion
• Designed test plans, test approaches and test cases for new application features presented through code walkthroughs and functional specifications
• Lead a project to reengineer the product’s collection of Regression Test Cases, which decreased the duration of testing while reducing the number of software patches by 80%
• Implemented numerous Web 2.0 features, including blogs, Wikis, RSS Feeds and Rich Internet Applications, producing a more innovative and interactive user

Calgary, Alberta, CA

• Created test plans and test scripts from a variety of types of static media, from storyboards and copy documents to information architecture documents
• Utilized regression test plan previously applied to current web sites to create automated test scripts using Mercury’s automated testing tool QuickTest Pro
• Exercised talents as a Quality Assurance professional to deploy over fifty thousand emails for 4 clients 98% error free
• Generated business requirements from creative brainstorming sessions where I was the single technical member attending

Chicago, Illinois, US

• Coordinated meetings containing members of a variety of technologies to discuss the different aspects of testing applications at certain points in the Software Development Life Cycle (SDLC) and organized these ideas.
• Employed test plans and cases to create, debug, execute and analyze load tests on an assorted number of protocols within the Mercury LoadRunner application
• Decreased the amount of time spent in User Acceptance Testing (UAT) and Regression testing by facilitating automated testing methodologies through Mercury’s automated testing tools QuickTest Pro and WinRunner
• Produced an assortment of ad-hoc reports used by groups throughout Northern Trust to present certain metrics needed by those teams using Crystal Reports and Business Objects, decreasing the amount of time it took these.

Chicago, Illinois, US

• Collected requirements, created and executed test cases and implemented a version upgrade of Northern Trust’s Web Cash Movement application, involving the extraction, transformation and loading of banking data on a DB2.
• Increased productivity to the technology division through redesigning and reorganizing the division’s Lotus Notes environment
• Introduced the objective to integrate data that currently resides on DB2 into a variety of Lotus Notes 6.5 databases so that the easy access and location of this data would increase workflow and communication efficiency
• Increased knowledge and experience in the methodology of On-line Transaction Processing (OLTP) by creating a deeper understanding of how data changes dynamically in the Banking and Financial industry and what certain.

London, GB

• Devised and created customized retirement flow programs using the Information Technology industry’s standard System Development Life Cycle (SDLC), allowing consistency among teams and companies
• Prepared, processed and assessed test cases, following the SDLC testing discipline, eliminating errors participants would otherwise encounter with existing functionalities and resulting in high client satisfaction
• Provided production and technical support for a complex group of ongoing and implemented clients that allowed over 99% of client up-time
• Analyzed difficult optional form requirements and, through coordination with Hewitt’s DOC1 developers overseas, developed a structure that met the client’s expectation for new forms
• Gained experience in data management by learning more about data warehousing, data analysis and the importance of data to the effective use of enterprise resource planning systems

• Designed and implemented processes to update and track portfolio transactions of high net-worth clientele, reducing processing cycles by more than 50%
• Developed and actualized a suite of five Lotus Notes databases to support centralized workflow and efficient communication among worldwide teams
• Produced customized, on-demand reporting tools for over 20 large corporate clients worldwide using various tools including SQL and Crystal Reports
• Within a team, implemented a complete database conversion from the Sybase Adaptive Server Enterprise to the Oracle9i Application Server with less than 5% overall downtime