Solutions Consultant
Current- I focus on complex delivery of technical challenges in the Enterprise space. I deliver launches and products for customers like TELUS, Thales, and Opentext. I collaborate closely with their engineering and technical.
- Served as a Trusted Technical Advisor and partner for Strategic accounts, including TELUS, Thales, Opentext, and more. Conducted on-site visits, collaborating with Senior Leadership and Engineering staff, resulting in.
- Developed and delivered comprehensive global training assets and presentations for internal team members, achieving a project CSAT of 4.8/5.
- Formulated account strategies, offering expert guidance on cloud programs, technical architecture, and implementation to meet business needs.
- Managed customer escalations and events, both proactively and in triage, ensuring timely workload resolution.
- Collaborated with Product teams to enhance products for Google's largest customers, translating business requirements and feature requests into actionable improvements.