Jonathan Morgan Email & Phone Number

Cleveland, OH, US

Cleveland, Ohio, United States

• Established and led a human-centered design consultancy's innovation, research, strategy, and digital design business, driving over 90% of annual revenue. 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽:
• Developed company-wide innovation approach, frameworks, and methodologies
• Facilitated myriad workshops on design thinking and innovation for clients and internal teams
• Led 20+ innovation and design projects resulting in 50+ new-to-world products/services and 6… Show more Established and led a human-centered design consultancy's innovation, research, strategy, and digital design.
• Led 20+ innovation and design projects resulting in 50+ new-to-world products/services and 6 patents𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 & 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆:
• Implemented mixed-methods research approaches, including ethnographic studies and jobs-to-be-done frameworks

Cleveland/Akron, Ohio Area

Advised the team on the strategic direction, design, and execution of the context-aware retail and smart city enablement platform.

Cleveland, Ohio

• Led multidisciplinary teams in creating complex, large-scale digital applications and websites with a minimum client investment of $2.5M. Created experience strategies and designs that attract and support billions of.
• As the UX Lead for Rosetta Labs (innovation group), spearheaded research, strategy, and design of an… Show more Led multidisciplinary teams in creating complex, large-scale digital applications and websites with a.
• As the UX Lead for Rosetta Labs (innovation group), spearheaded research, strategy, and design of an omnichannel retail platform, enhancing shopping experiences across myriad digital and physical touchpoints online and.
• Delivered keynote addresses at industry conferences on human-centered design, technology, and innovation
• Received Experience Award from Sitecore and Digital IQ Index: In the Company of Genius Award by L2 (now Gartner) for Kraft's recipe and eCommerce platforms Show less

Cleveland, Ohio

Cleveland, Ohio

• Led the UX design, information architecture, and generative and evaluative user research. Clients included Cleveland Clinic, Medical Mutual, Sherwin Williams, Moen, Lebron James, COSE, Materion, and Parker Hannifin.
• Published peer-reviewed paper on the future of mobile banking
• Awarded Best Non-Profit and Best Faith-Based Website by the Web Marketing Association

Cleveland/Akron, Ohio Area

• Led research, strategy, design, and development of interactive customer experiences via website, mobile, email, and applications.
• Worked with a small team to modify (hack) a CX Platform (RightNow Technologies/Oracle) to support predictive marketing and behavior-driven dynamic content.
• Designed and optimized user flows from search and advertising to desktop and mobile websites, focusing on lead capture and valuable analytics collection for M&A and IPO support services through… Show more
• Designed and optimized user flows from search and advertising to desktop and mobile websites, focusing on lead capture and valuable analytics collection for M&A and IPO support services through iterative testing.
• Nominee for the Edmond Stanley Award for the architecture, design, and development of a web application, Bowne Quote Information Communicator (BQIC). The application was fundamental in significantly reducing the.

Master Of Science (Ms), Information Architecture And Knowledge Management: User Experience Design

Mba Coursework, Business Administration

Bachelor Of General Studies, Focus Psychology & Marketing