Brent Smith
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Brent Smith Email & Phone Number

Business & Technology Application Specialist at University of North Carolina at Charlotte at University of North Carolina at Charlotte
Location: Charlotte, North Carolina, United States 5 work roles 1 school
1 work email found @uncc.edu 4 phones found area 704 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 4 phones

Work email b****@uncc.edu
Direct phone (704) ***-****
LinkedIn Profile matched
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Role
Business & Technology Application Specialist at University of North Carolina at Charlotte
Location
Charlotte, North Carolina, United States

Who is Brent Smith? Overview

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Quick answer

Brent Smith is listed as Business & Technology Application Specialist at University of North Carolina at Charlotte at University of North Carolina at Charlotte, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at uncc.edu, phone signal with area code 704, and a matched LinkedIn profile for Brent Smith.

Brent Smith previously worked as Business & Technology Application Specialist at University Of North Carolina At Charlotte and IT Service Desk Manager at Unc Charlotte. Brent Smith holds B.A., Political Science from University Of North Carolina At Charlotte.

Company email context

Email format at University of North Carolina at Charlotte

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{first}.{last}@uncc.edu
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AeroLeads found 1 current-domain work email signal for Brent Smith. Compare company email patterns before reaching out.

Profile bio

About Brent Smith

Brent Smith is a Business & Technology Application Specialist at University of North Carolina at Charlotte at University of North Carolina at Charlotte. He possess expertise in technical support, microsoft office, customer service, management, team leadership and 17 more skills.

Listed skills include Technical Support, Microsoft Office, Customer Service, Management, and 18 others.

Current workplace

Brent Smith's current company

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University of North Carolina at Charlotte
University Of North Carolina At Charlotte
Business & Technology Application Specialist at University of North Carolina at Charlotte
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5 roles

Brent Smith work experience

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Business & Technology Application Specialist

Current

Charlotte, North Carolina Area

Serve as administrator and developer for current ITSM tool, CherwellCreate and manage automated workflows using webforms and ITSM toolCreating and maintaining tools to allow management to decrease how long it takes their teams to close ticketsConnected Cherwell to various platforms using APIs to create automatic workflowsLead administrator for campus-wide.

Mar 2019 - Present

It Service Desk Manager

  • Manage five full-time staff members and up to 25 student workers in their day-to-day activities being tier 1 helpdesk to faculty, staff, and students
  • Play an integral part in new ITS projects by participating in testing, planning, and training of new services
  • Work with other managers in ITS to communicate and develop processes to increase efficiency
  • Serve as escalation point for unhappy customers and to provide more advanced troubleshooting
  • Create and maintain the schedule to cover 82 hours per week
  • Conduct interviews and make hiring and firing decisions
Apr 2016 - Mar 2019

It Service Desk Analyst

My primary role is to manage our student IT Service Desk. It is my job to make sure that the student IT Service Desk is properly trained and provided with the needed resources to be the first line of IT support for over 25,000 current and many more past and future students.This position requires me to be familiar with IT policies, HR policies, new.

Jan 2010 - Mar 2016

Customer Care Specialist

* Answer incoming phone calls within Standard Level Agreement (SLA) * Respond to customer care emails within SLA * Open tickets for customers regarding technical and billing questions * Provide status updates to customers and carriers * Responsible for working non technical customer care tickets * Direct all calls to appropriate departments * Provide.

Aug 2009 - Jan 2010

Senior Technical Assistant

  • Assisted users (via walk-ups, online helpdesk system, and telephone support) with computer-related questions or issues.
  • Promoted to Senior Technical Assistant in May 2006.
  • Reviewed other technical assistant's responses to students and make corrections as necessary, as well as make sure they fulfill their duties on the job.
  • Made and carried out executive decisions in the absence of the lab manager.
  • Helped train the manager that replaced my hiring manager.
  • Created and maintained the work schedule.
Feb 2004 - Jun 2009
1 education record

Brent Smith education

FAQ

Frequently asked questions about Brent Smith

Quick answers generated from the profile data available on this page.

What company does Brent Smith work for?

Brent Smith works for University of North Carolina at Charlotte.

What is Brent Smith's role at University of North Carolina at Charlotte?

Brent Smith is listed as Business & Technology Application Specialist at University of North Carolina at Charlotte at University of North Carolina at Charlotte.

What is Brent Smith's email address?

AeroLeads has found 1 work email signal at @uncc.edu for Brent Smith at University of North Carolina at Charlotte.

What is Brent Smith's phone number?

AeroLeads has found 4 phone signal(s) with area code 704 for Brent Smith at University of North Carolina at Charlotte.

Where is Brent Smith based?

Brent Smith is based in Charlotte, North Carolina, United States while working with University of North Carolina at Charlotte.

What companies has Brent Smith worked for?

Brent Smith has worked for University Of North Carolina At Charlotte, Unc Charlotte, and Bandwidth.Com.

How can I contact Brent Smith?

You can use AeroLeads to view verified contact signals for Brent Smith at University of North Carolina at Charlotte, including work email, phone, and LinkedIn data when available.

What schools did Brent Smith attend?

Brent Smith holds B.A., Political Science from University Of North Carolina At Charlotte.

What skills is Brent Smith known for?

Brent Smith is listed with skills including Technical Support, Microsoft Office, Customer Service, Management, Team Leadership, Troubleshooting, Software Documentation, and Php.

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