Jonathan B. Email & Phone Number

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

• Have primary ownership of the small and medium-sized business segment of the customer relationship,starting post-launch and continuing throughout their lifetime
• Provide training to customers on managing the Jostle features
• Provide customers with training on driving platform engagement
• Identify opportunities for customer upgrades
• Manage the customer expectations for renewal and provide the information to the Finance team for billing thecustomer
• Conduct regular business reviews with customers to explain platform usage, identify problem areas, andprovide suggestions for improving engagement

Vancouver, British Columbia, Canada

- Providing white-glove service for business owners with their software questionsand inquiries and working hand-in-hand with the development department- Utilizing pipeline and leads for sales outreach and product qualification- Reached 100%+ sales target each month- Creating tickets in Zendesk/Jira to escalate beyond the scope of frontlineassistance.

Vancouver, British Columbia, Canada

- Managing client profiles and building relationships.- Maintaining an accurate record of clients for billing and invoicing purposes- Invoicing and accounts receivables- Coordinating community events- Educating clients about Nutrition as well as Fitness programs- Sales and retention- Managing schedule- Maintaining studio operations, cleanliness and.

Richmond, British Columbia, Canada

Coordinated communication between the entire operations team and property managersReported deficiencies and successes in the fieldEmailed and telephoned communication with clients and internal staffReported Weekly Net Score

Vancouver, Canada Area

- Assistant to the director of Acute Medicine- Front desk operations as well as on site basic technical support- Clinical Associates schedule/invoice management- Coordination of the Hospital Foundation 50/50 Staff Lottery- Special event scheduling and management- Assisting three managers reporting to the Director with calendar management as well as mutiple.

Vancouver, Canada Area

• Assisted VPs and Executives with scheduling meetings, travel arrangements and projects
• Part of the Technology, Branding Awareness and Canadian Office Production teams responsible for various projects including supporting the career coaches, North American technology education and collaboration between.
• Scheduled appointments with candidates for coaching sessions
• Maintained an up to date record of candidate information
• Updated website for current events, newsletters and information pertaining to office schedules
• Answered the phone in a timely and professional manner

Vancouver, British Columbia, Canada

• Created Excel and PowerPoint spreadsheets
• Compiled accurate data for entry through multiple sources
• Communicated with several points of contact for data details
• Collaborated with other staff to combine the data into one single stream of information

Vancouver, Canada Area

Customer service such as sales, billing, technical support and in-office employee support. On top of it all, new hire training and evaluations, coaching and assisting with maintaining a clean database of stats and supporting the team's needs as far as morale and team outing planning.

Scheduling, sales, ordering, stock, payroll as well as loss prevention, training and evaluations.

Applied Nutrition Specializing In Sports & Fitness Diploma, Foods, Nutrition, And Wellness Studies, General

Executive Assistant, Business Administration And Management, General

Graduate, General