Jon Byrum Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

- Oversee the accurate entry of data and agreements for both commercial and residential accounts- Keep accurate payment and financing records- Ensure the accuracy of all financing paperwork- Keep and maintain accurate sales and exposure figured for the Northern Virginia Region- Onboard and train new employees in the Northern Virginia Region- Direct and.

Washington DC-Baltimore Area

• Create and implement customer retention program
• Up-selling of new and existing accounts
• Negotiate new contracts for new accounts
• Manage the customer database to ensure accuracy
• Orchestrate payment and financing protocols for all accounts
• Supervise office budget including the collection of payments, deposits, P&L reports, and petty cash

Washington DC-Baltimore Area

• Selling of new accounts
• Organize all accounts and ensure paperwork and agreements are completed
• Oversee customer service inquiries and concerns
• Construct and manage eight routes for efferent service for the customers and technicians

Washington DC-Baltimore Area

• Develops and implements networking and digital marketing strategies
• Oversees and directs digital communications
• Oversees and maintains an effective social media presence
• Edits, designs and distributes digital media across social media platforms, including Twitter, Instagram, and Facebook
• Reviews relevant content across social media platforms
• Ensures all digital content is relevant to the digital marketing strategy with clear and uniform information and graphics

Washington DC-Baltimore Area

• Wizards District Gaming (NBA2K League) - Host and Play-By-Play [Monumental Sports Network, NBC Sports, Twitch] ( 2020- Present) - Spring16 Preseason Tournament, Production & Play-By-Play (2020) - WizDG Gaming Classic.
• Caps Gaming (NHL) - Capitals Club Championship, Host (2024) - Caps Gaming Showcase, Play-By-Play (2020) - Capitals Esports Faceoff, Play-By-Play (2019) - Caps Chel Classic, Play-By-Play (2019)
• DC United (MLS) - DC United Esports Open, Production & Play-By-Play (2018, 2019)
• District Esports League - Rocket League, Play-By-Play (2020- 2022)
• Mid Atlantic Esports Conference - Rocket League, Play-By-Play (2021- 2022)

Greater Chicago Area

• Oversaw the reconstruction on the Archdiocese's Parish Sharing program including budgeting, marketing, overseeing the Parish Sharing Committee, creating and holding workshops, and general oversite of the locations.
• Assisted in budgeting and recording all donations and collections
• Managed inventory of items used in Fair Trade sales
• Organized mass mailings to all 367 locations

Washington D.C. Metro Area

• Operated and ensure proper entry into the Member Management System
• Explain FAFC policies in an effective manner to customers
• Ensure daily schedule is up to date
• Manage and ensure billing data is up to date for all customers
• Market and sell customers on new classes and events
• Sign members and guests up for classes, camps, and programs

Washington D.C. Metro Area

• Oversee the nightly and weekend operations of the entire Aquatic and Fitness Center
• Assure correct set-ups for events and programs
• Perform closeouts for all front desk registers
• Provide security oversight for the Aquatic and Fitness Center
• Responsible for all customer service relations
• Oversee a staff of over 20 employees to include: lifeguards, child care, front desk staff, gym attendants, and weight room staff.

Washington DC-Baltimore Area

• Grow existing customer base by upselling and cross-selling additional products and services
• Negotiate service contract renewals
• Control inventory to ensure customer satisfaction and minimize inventory loss
• Comply, enforce, and participate in the company safety program
• Safely operate company vehicle in compliance with Department of Transportation regulations as well as company regulations
• Market all products and promote new merchandise to all customers

Woodbridge, Virginia, United States

• Oversee the operations of the entire Ice Center
• Assure correct set-ups for events, programs, and games
• Perform closeouts for all registers
• Oversee the facility operations
• Responsible for all customer service relations
• Oversee a staff of over 20 employees to include: Skate guards, café staff, front desk staff, and pro shop staff

Woodbridge, Virginia

• Developed a new multiple overnight camp for children 10-15 years old, "Overnights at Orenda"
• Interview all new camp councilor applicants and perform reference checks
• Assist the Recreation Programmer with her duties which include marketing of camps, management of recreation center site, and attendance at PWCPA staff meetings

Woodbridge, Virginia, United States

• Oversaw all donation requests to various organizations and charities
• Sales of single game tickets, group tickets, Mini-Plan ticket packages, and season tickets
• Oversaw a staff of 20 workers
• Oversawall paperwork and payroll for employees
• Organized and operated picnics for groups sized from 20 to over 1,000 guests
• Conducted inventory of supplies and food