Jonathan Capps Email and Phone Number
Jonathan Capps work email
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Jonathan Capps personal email
I am an IT System Administrator with close to 10 years of working with computer systems. I have also done work on various operating systems that includes both Windows and Linux. As a contractor, I have had the pleasure to work at IBM, Lenovo, Dell, and NetApp.I am a highly motivated individual who is constantly looking for opportunities to improve my current skill set as well as learn new skills. I enjoy working with teams to solve issues and to implement new ideas. While I work with people very well, I can also work well on my own with little to no supervision.I have two degrees. One is an Associates from ITT Technical Institute, and the other is a Bachelors from the University of North Carolina at Pembroke.
Netapp
View- Website:
- netapp.com
- Employees:
- 12689
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NetappRaleigh, Nc, Us
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Information System EngineerNetapp Dec 2020 - PresentSan Jose, California, Us* 1st/2nd Shift Operations Team Lead* Coordinate with team to complete a variety of projects* Develop training materials, documentation, and recorded video courses* Train new hires on lab operating procedures and standards* Complete complex projects and tasks to meet customer needs and goals* Write and maintain documentation focusing on the implementation of procedures* Track SLA numbers to ensure goals are being met* Track and update projects to ensure that they are being completed in time and with accuracy
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System Administrator IiNetapp Dec 2018 - Dec 2020San Jose, California, Us* Engineering Support Project Operations senior team member* Managed tickets with quality of service* Installed various equipment that met customer requirements* Configured operating systems including such as RHEL, Windows, AIX, SUSE, and ONTAP* Used knowledgeable support to troubleshoot complex issues* Trained junior team members in industry best practices* Provided junior team members solutions to various issues* Maintained detailed documentation on how to procedures* Taught 5 one hour beginner Python sessions to team members* Wrote several scripts to automate certain tasks for efficiency* Installed various components* RMA failed components* Updated firmware on systems and components
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Senior Analyst, Technical Support EnterpriseDell Emc Jun 2018 - Dec 2018Round Rock, Texas, Us* Provided break-fix support to customers who were using Dell Avamar equipment* Implemented solutions that satisfied customers * Worked with higher levels to troubleshoot and resolve complex issues* Managed both non-escalated and escalated tickets* Assisted other team members with their tickets if help was needed and answered any questions -
System Administrator INetapp May 2017 - Jun 2018San Jose, California, Us* Engineering Support Project Operations junior team member* Racked and stacked various equipment* Cableed equipment to other equipment such as terminal servers, switches, and disk shelves* RMA failed equipment such as disks, power supplies, disk shelves, and chassis* Installed and configured various operating systems such as RHEL, Windows, AIX, SUSE, and ONTAP* Installed adapter cards into servers and storage systems* Troubleshooted and resolve issues with the equipment* Scripted simple shell scripts to assist with configuration of operating systems* Updated firmware for systems and components* Draft technical documents for the team* Provide excellent customer service
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Lab Support SpecialistNetapp Dec 2015 - May 2017San Jose, California, Us* Racked and stacked various equipment* Cableed equipment to other equipment such as terminal servers, switches, and disk shelves* RMA failed disk drives and power supplies* Assisted with the installation and configuration of operating systems such as Windows, Linux, AIX, and ONTAP* Provided support for remote customers* Assisted with cable pull tests for remote customers* Troubleshooted and solve various issues with the equipment* Installed adapter cards into servers and storage systems
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Easytech AssociateStaples Sep 2015 - Feb 2016Framingham, Ma, Us* Greeted customers as they enter the store* Provided customers with technical solutions to their needs* Sold protection plans and services * Helped customers through their transaction* Helped with inventory and restock the shelves* Diagnosed and provided repair options for the customers who need work done on their computers -
ConsultantRobert Half Technology Mar 2015 - Mar 2015Menlo Park, Ca, Us* Unpacked and installed computer equipment in a conference setting* Configured router so that the systems could access the Internet* Packed up and prepared equipment for shipping -
Lab TechnicianIbm/Lenovo May 2012 - Nov 2014Amherst, New York, Us* Installed and upgraded firmware for mezzanine network cards using both Windows and Linux GUI and command line* Installed and configured various Linux operating systems that included Red Hat Linux, OpenSUSE, and SUSE* Installed virtual machines with management software on configured Hyper-V and VMware ESXi servers in order to test failover* Configured NFS on a system that had Red Hat Linux installed so that the VMware ESXi servers could use it for failover testing* On machines with Linux, used both the GUI and command line to set IP addresses so that they could connect to the lab network * Installed Xen on a server that was running OpenSUSE* Helped testers with setting up blade servers that had Red Hat Linux connect to the configured VLANS on the switches connected to the chassis -
Sales AssociateStaples Aug 2010 - May 2012Framingham, Ma, Us* Greeted customers when they entered the store* Helped with inventory and restocking of supplies* Helped customers with their transactions* Sold protection plans on eligible items* Assisted customers with finding items throughout the store* Provided item solutions as per the customer's needs
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Tier 1 Tech SupportAffiliated Computer Services Aug 2009 - May 2010* Helped to troubleshoot the various issues that customers had with their Apple computers* Provided excellent customer service* Provided options for the customer when their warranty was expired* Escalated calls to higher tiers when a problem could not be solved at the current tier
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Seasonal Sales AssociateHelzberg Diamonds Nov 2008 - Dec 2008North Kansas City, Missouri, Us* Helped customers with their transactions* Sold protection plans for the customer's items* Assist sales associates on the floor when needed -
Lab TechUnc Pembroke Aug 2004 - May 2008Pembroke, Nc, Us* Setup accounts for both students and public users* Answered questions involving the software that was available at the computer lab* Troubleshoot issues when students could not connect to the school's network* Handled issues that occurred within the computer lab -
ClerkWhite Sands Missile Range May 2007 - Aug 2007* Drafted several different types of documents that included memorandums and certificates* Organized files and folders based on the organization's needs* Provided excellent customer service to personnel both in person and through the phone* Helped to maintain the calendar of events and meetings* Informed staff of the changes to the calendar
Jonathan Capps Skills
Jonathan Capps Education Details
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Itt Technical InstituteInformation Technology - Computer Networks Systems -
Unc At PembrokePolitical Science
Frequently Asked Questions about Jonathan Capps
What company does Jonathan Capps work for?
Jonathan Capps works for Netapp
What is Jonathan Capps's role at the current company?
Jonathan Capps's current role is Information Systems Engineer at NetApp.
What is Jonathan Capps's email address?
Jonathan Capps's email address is jo****@****les.com
What schools did Jonathan Capps attend?
Jonathan Capps attended Itt Technical Institute, Unc At Pembroke.
What are some of Jonathan Capps's interests?
Jonathan Capps has interest in Learning New Technologies.
What skills is Jonathan Capps known for?
Jonathan Capps has skills like Linux, Windows Server, Servers, Computer Hardware, Computer Proficiency, Windows 7, Python, Ibm Aix, Routers, Switches, Cabling, Networking.
Who are Jonathan Capps's colleagues?
Jonathan Capps's colleagues are James Nyami, Kailash Thakur, Dhanu Kp, 石山直大, Jackson Helen, Lisa Medkour, Fuzzy Hatten.
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